Technical Account Manager - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role is within the Enterprise Imaging business unit. Our business develops software for healthcare providers to address Diagnostic Medical Imaging and Workflow needs – primarily for Radiology and Cardiology departments. The Technical Account Manager (TAM) is assigned to and works with our largest, most complex, strategic accounts that represent approximately $100M in annual revenue for the business. Their primary focuses are around ensuring deployed solutions are stable and performing optimally, understanding, and delivering on specific customer needs, and keeping customers informed on the latest service and product capabilities so that our most strategic customers are fully adopting our offerings to maximize the value of their partnership with us. TAMs accomplish the above by working closely with key customer contacts to develop deep knowledge of systems and priorities so that they can champion those needs internally within our business to ensure these customers remain customers and smoothly transition to our next generation products as they become available.

The Technical Account Manager is responsible for driving customer satisfaction and proactively managing the support relationship with large enterprise customers. The Technical Account Manager is both a technical and strategic advisor, providing technical guidance and consulting, as well as the management of support projects and other improvement initiatives.

You’ll enjoy the flexibility to work remotely

• from anywhere within Canada (except for the Saskatchewan province) as you take on some tough challenges.

Primary Responsibilities

Required Qualifications

Experience working on large, complex projects and customers

Preferred Qualifications

Canada Residents Only : The salary range for Canada residents is $63,300 to $131,500 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

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