Account Coach Manager

We are offering an exciting remote sales opportunity! As an integral part of the team, you will be instrumental in managing customer relations and guiding new clients through a detailed account setup process, as well as signing new clients.

This role is highly interactive and requires a blend of sales, customer service, and marketing skills.

Responsibilities :

• Guide new clients through a comprehensive account setup process, including the initiation of production requests and the customization of various marketing campaigns
• Provide new clients with various training resources and assist in program roll out within their businesses
• Offer ongoing account management, customer service, and marketing support to our existing client base
• Develop genuine relationships with clients and provide relevant feedback and advice on their marketing programs and implementation
• Promote products and services to client base, including seminars and workshop opportunities, new marketing campaigns, and new customer acquisition opportunities
• Use Salesforce (CRM) to document all account activity based on phone calls, emails, and projects
• Play a key role in client retention by providing exceptional account management
• Coordinate program launch materials for new clients
• Initiate production requests for new client orders
• Set up and customize various marketing campaigns for new clients
• Possess a minimum of 2 years of experience in a role focused on account management or similar
• Demonstrated proficiency in Salesforce Marketing is required
• Strong account management and business development skills are essential
• Excellent customer service skills and ability to handle client queries effectively
• Proficiency in data entry and related software applications
• Proven track record of managing multiple accounts and maintaining strong client relationships
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Advanced problem-solving abilities and attention to detail
• Ability to manage and prioritize tasks efficiently.

If this role sounds like a good fit for you, apply today! Shortlisted candidates will be contacted.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

All applicants applying for Canadian job openings must be authorized to work in Canada.

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