Director of Operations Intelligence

UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

About the Role

Lead the strategy and delivery of our internal Operations & Client Management analytics platform. You’ll establish robust, trusted metrics and reporting used daily by Operations, Planning, and Account teams, and embed practical, built-in AI (Q&A, auto-reports, proactive alerts, simple what-if views) to make insights faster and easier to act on. While the platform is for internal use, you will also shape a small set of SMB-facing, AI-powered features integrated with our shipping platform that help smaller merchants self-serve and differentiate our service experience.

Requirements

• Own the roadmap for the Ops & Client Management dashboard (Operations, Client Management, Executive views).
• Create prototypes and the system structure, and continuously improve the process.
• Translate day-to-day needs (OTD, exceptions / returns, partner health, client health / renewals, QBRs) into simple, reliable analytics.

Analytics & Built-in AI

Data & Integrations

Enablement & Change Management

SMB-Facing Differentiation

Qualifications

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