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Evertz
Field Service Engineer, AVEvertz • Burlington, ON, Canada
Field Service Engineer, AV

Field Service Engineer, AV

Evertz • Burlington, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ facilities.

The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.

Responsibilities:

  • Commission products or systems at customer sites and deliver on-site as-built operational training to customers
  • Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
  • Assess customer’s product applications, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
  • Systematic & detail-oriented troubleshooting, data collection and reporting of problems
  • Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
  • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback
  • Co-ordinate customer and system integrator product enquiries and inform sales team of potential opportunities
  • Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices and configurations for customer deployed products required to interoperate with Evertz equipment

Qualifications:

  • College or University education in Electrical, Electronic, or Computer disciplines
  • The ideal candidate will be a new or recent grad with up to 3 years experience in a related field
  • Experience working with professional AV equipment or equivalent
  • Prior experience in a service, customer facing role is an asset
  • Direct experience with server hardware, Linux OS and IT networking best practices is desirable
  • Unparalleled desire to help customers and deliver service excellence
  • Passion for technology and learning new technologies, product hardware and software
  • Strong verbal, written and interpersonal communication skills
  • Self-driven, with a desire to add value to an energetic team, and able to work with minimal supervision
  • Proven analytical skills and ability to champion issues to closure
  • Ability to multi-task in a fast-paced environment
  • Must be eligible for US travel
  • Dual Canadian and US Citizenship would be an asset

What we Offer:

  • Employer funded benefits program
  • Competitive total compensation package
  • Work-Life Balance
  • Employee assistance plan
  • Employee Discount Platform
  • Career Progression
  • Casual Work Environment
  • Social Events and Sports Teams
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Field Service Engineer, AV • Burlington, ON, Canada

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