In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV.
This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ facilities.
The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.
Responsibilities :
- Commission products or systems at customer sites and deliver on-site as-built operational training to customers
- Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
- Assess customer’s product applications, troubleshoot and diagnose issues through research and / or re-creation to determine a root cause
- Systematic & detail-oriented troubleshooting, data collection and reporting of problems
- Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
- Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback
- Co-ordinate customer and system integrator product enquiries and inform sales team of potential opportunities
- Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices and configurations for customer deployed products required to interoperate with Evertz equipment
Qualifications :
- College or University education in Electrical, Electronic, or Computer disciplines
- The ideal candidate will be a new or recent grad with up to 3 years experience in a related field
- Experience working with professional AV equipment or equivalent
- Prior experience in a service, customer facing role is an asset
- Direct experience with server hardware, Linux OS and IT networking best practices is desirable
- Unparalleled desire to help customers and deliver service excellence
- Passion for technology and learning new technologies, product hardware and software
- Strong verbal, written and interpersonal communication skills
- Self-driven, with a desire to add value to an energetic team, and able to work with minimal supervision
- Proven analytical skills and ability to champion issues to closure
- Ability to multi-task in a fast-paced environment
- Must be eligible for US travel
- Dual Canadian and US Citizenship would be an asset
What we Offer :
- Employer funded benefits program
- Competitive total compensation package
- Work-Life Balance
- Employee assistance plan
- Employee Discount Platform
- Career Progression
- Casual Work Environment
- Social Events and Sports Teams
Field Service Engineer, AV
In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. The primary function is to support Evertz AV...
Field Service Engineer, AV
Responsibilities: Commission products or systems at customer sites and deliver on-site as-built operational training to customers Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance Assess customer’s product applications,...
Field Service Engineer (Entry, Intermediate & Sr.)
This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities. As the first and often the most frequent point of contact for our clients, you will have the greatest opp...
Field Service Engineer - Network Engineer (Entry, Intermediate & Sr.)
VRF Qualifications: Unparalleled desire to help the customer and deliver service excellence Education in Computer Networking or related recent practical experience Electrical, Electronic, or Computer Electronic Technician or engineering education or related recent practical experience A strong comfo...
Field Service Engineer - Network Engineer (Entry, Intermediate & Sr.)
This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities. As the first and often the most frequent point of contact for our clients, you will have the greatest opp...
Field Service Engineer/Representative
Apply knowledge learned through our EIT program, Field Procedures, engineered specifications and engineered drawings to your daily activities as a Field Service Engineer/Representative. Availability to travel for extended periods, up to 70% per year. Our Gas Services division offers Low-emission pow...
Field Service Engineer/Representative
Apply knowledge learned through our EIT program, Field Procedures, engineered specifications and engineered drawings to your daily activities as a Field Service Engineer/Representative. Field Service Engineer/Representative. Company Siemens Energy Canada Limited Organization Gas Services Business Un...
Bilingual Field Service Engineer - Hospital & Lab Equipment
As a Field Service Engineer at Thermo Fisher Scientific Inc. Assist in the creation, edits, and modifications of Service Training manuals, Field Service Bulletins, and SOPs. Recommend tactics that increase efficiency and improve quality of field engineering service and support. At least 2 years' exp...
Field Service Engineer - Water solution
Our client in the Life Sciences field has partnered with Randstad Engineering in their search for a Field Service Engineer to join their team in the Toronto area. In the role of Field Service Engineer (FSE), you will be responsible for the installation, repair, preventative maintenance, and qualific...
Field Service Engineer
This one-year Field Service Engineer contract role will travel to different facilities nationwide to install, configure, troubleshoot, and maintain our IT systems. Typically requires 4+ years of related field services experience. You also have a thirst and desire to grow in a rapidly changing and ev...