Customer Solutions Manager

Customer Solutions Manager

Great Little Box Company

We are looking for an experienced and dynamic Customer Solutions Manager to lead our Folding Carton division in Richmond. The role is responsible for managing a high‑performing team, ensuring exceptional customer service, and driving operational excellence.

Job Details

Typical hiring range : $82,000 – $92,000 / year.

About the Company

Established in 1982, Great Little Box Company is a family‑owned manufacturer of labels, corrugated boxes & displays, folding cartons, digital print & packaging, protective packaging, and shipping supplies. We prioritize safety with in‑house training, PPE, and a supportive culture aiming for a workplace of belonging and inclusiveness.

Responsibilities

• Supervise and develop the customer solutions team, including onboarding, training, and performance reviews.
• Support staffing decisions in collaboration with the VP of Customer Solutions.
• Document and enhance department procedures to support continuous improvement.
• Attend daily production meetings and contribute to operational goals.
• Review orders and implement corrective training as needed.
• Approve credit note requests and ensure timely issue resolution.
• Manage Non‑Conformance Reports (NCRs) and support quality improvement initiatives.
• Ensure compliance with company policies and procedures.
• Resolve escalated customer issues with professionalism and urgency.
• Collaborate with the VP of Sales to ensure alignment and seamless customer service.
• Lead team meetings and maintain performance tracking systems.
• Provide backup support during staff absences.

Qualifications and Skills

GLBC is fully committed to our employees and our customers. We offer employee recognition and reward programs, including profit sharing, continuous improvement incentives, and company‑wide performance goals. We emphasize teamwork while valuing individual contributions.

If you value customers and want to work at a great place, apply now! We appreciate all applicants' interest; only those selected for consideration will be contacted.

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