Technical and Customer Service Superintendent

Technical and Customer Service Superintendent

Join to apply for the Technical and Customer Service Superintendent role at Kruger Inc.

Activity sector : Pulp and Paper Site : Kamloops Salary Range : 100,000 – 125,000 Schedule : Compressed Work Week (9‑hour shifts, every other Friday off)

YOUR ROLE

Reporting to the Technical and Environmental Manager, the Technical and Customer Service Superintendent will be responsible for managing quality and customer service for the Mill. This position also provides leadership, direction and performance management for the Process and Laboratory Technicians in the Technical department.

Your Responsibilities

Quality

• Monitor quality related process conditions and identify key quality parameters affecting pulp machine productivity, manufacturing costs and final product quality.
• Establish quality targets to meet internal control and quality performance related to pulp.
• Support the resolution of key quality issues by working with the accountable manufacturing manager and by providing technical information to the organization.
• Work in conjunction with Pulp Division Sales offices to address quality customer concerns and to communicate quality parameters to end‑use customers through the administration of the complaint handling systems.
• Manages customer Certificate of Analysis (CoA’s) and works with the Engineering Administrator to provide CoA’s to Pulp Customers.
• Raise quality awareness through training, communication and employee involvement.
• Support sales group, as required, with customer service visits.

Lab Supervisor

Management System

Your Skills And Abilities

Your Qualifications

WHY WORK AT KRUGER?

At Kruger, we believe in giving our employees the space to grow in a dynamic and stimulating environment, to encourage their development, and to enrich their professional lives. That's why many of our employees have been with us for a long time.

At Kruger, we value a diverse and inclusive workplace, not just because it is the right thing to do but because differences make us stronger and we benefit from this as a business. Our inclusive culture requires all employees to be open‑minded and welcoming of people with diverse backgrounds, preferences, needs and thoughts. Through our shared commitment to Diversity and Inclusion, we create a great place to work, one that is able to attract the best people, build stronger teams, communicate better, innovate more and achieve the best results.

When you work at Kruger, you can count on a wide range of benefits such as competitive group insurance, registered pension plans and continuing education programs. In addition to finding a stimulating work environment that offers many opportunities for growth, you'll have the chance to work for a company that truly cares about its employees.

How To Apply

Are you interested in joining the team? Submit your cover letter and resume on our careers website : www.kruger.com / careers

#J-18808-Ljbffr