Overview
Position Description : As a Food Program Facilitator, you will be responsible for food-related activities at the Programs within the Hamilton / Burlington region. Working with an interdisciplinary team, you will prepare approximately 140 nutritious hot meals daily and deliver meals to programs. You will seek feedback to understand community needs, integrating tenant participation in meal preparation. This role focuses on food security and nutrition while supporting tenants by coordinating mental health and addiction services for them, many of whom have experienced long-term housing instability or extended hospital stays. The scope of work may vary based on individual and program needs. The position requires resilience and the willingness to work closely with challenging situations. You will collaborate in promoting Indwell\'s vision, mission, and values within the workplace and community.
What matters to you? Being in a work culture that operates from core values of DIGNITY, LOVE and HOPE—embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of transforming lives.
About Indwell : Founded in 1974, Indwell is a Christian charity serving people affected by poverty and homelessness through the vision of HOPE and HOMES for All. We are Ontario\'s fastest-growing developer of affordable, high-quality, energy-efficient housing communities, providing supportive programs to over 1,200 tenants to meet health, wellness, and belonging needs. To learn more, visit www.indwell.ca / our-model
Hours of Work : Full time – 40 hours per week, 10 : 30am–6 : 30pm. The program operates 7 days a week. This position includes weekend hours and some public holidays.
What You Will Be Doing
Food Service
- Work with co-workers to oversee dinner preparation, service, delivery and clean-up for approximately 140 meals per day
- Collaborate on meal planning and shopping with awareness of the allotted budget
- Receive, organize and support food orders, deliveries, and donations to minimize waste and maximize support to tenants
- Ensure the safe and clean operation of a commercial kitchen and its food storage spaces
- Carry out safe food handling on-site and during delivery to respective programs
- Demonstrate understanding of food security, barriers, and nutrition needs related to cultural significance and tenants\' health
- Lead and support colleagues with food service, focusing on creating an equitable and hospitable atmosphere
- Promote the relationship between food and community building
- Support food-related programming, engaging tenants in skill-building activities with dignity
- Develop and facilitate group programming related to food and nutrition
- Complete required documentation thoroughly and in a timely manner, maintaining health records
- Perform other duties as required
Leadership
Foster a positive workplace culture through effective verbal and written communicationDemonstrate ongoing commitment to learning and supporting diverse individuals and communities (e.g., cultural safety, anti-racist and anti-oppressive practice)Experience leading and / or guiding internal teams to accomplish shared goalsShow initiative and engage in creative problem-solvingKeep the interdisciplinary team informed of community opportunities and trends related to best practices in food security and nutritionEngage and establish external community partnerships to improve food security for tenantsDemonstrate a nonjudgmental approach to pest management protocols and skill-building with tenantsComfortable with landlord responsibilities, including pest management and rent collectionConfidently utilize crisis management and intervention skillsSupport, Direction, and Commitment to Interdisciplinary Team
Work as part of an interdisciplinary team to support tenants, encouraging housing stability and food security, including promoting life skills and spiritualitySupport tenant kitchen helpers, staff and studentsCollaborate with the Volunteer Coordinator to integrate program volunteers into food programming; complete volunteer logs as requiredWork closely with other Food Program Facilitators and food providers to ensure smooth operations and incorporate tenant feedbackStay informed of new research and developments relevant to your role and share knowledge with the team and residentsFollow applicable regulations, policies, and proceduresCollaborate with Indwell’s Facilities Team to report maintenance needs and support building upkeepManage administrative responsibilities, including maintaining financial records, accountability, and program evaluationAdhere to and follow budget guidelinesParticipate in relevant organizational cross-regional team and community tablesHealth, Welfare, and Safety Practices
Maintain a safe, healthy, and clean work environmentUse appropriate procedures and complete documentation when responding to emergenciesEnsure compliance with applicable regulations (e.g., Health and Safety, Public Health, Infection Control)Complete required safety checks and inspections as assignedParticipate in all required training to maintain and develop new skillsWhat You Will Bring
Post-secondary education in a related field or equivalent experienceExperience working in mental health and / or addictions is beneficialSafe Food Handling Certification (or willingness to complete the course)A warm, sensitive, and caring approach with a genuine interest in supporting a diverse population of people living with mental illness and / or substance useAbility to work independently, be flexible, organized, responsible, and take initiativePhysical capability to lift and maneuver heavy objects (e.g., dish racks, bulk food items, and occasional appliances)Valid driver’s license requiredWe Want You to Thrive
Vacation : 3 weeks (15 days) paid, plus 8 HEAL days (sick and personal appointments) per yearExtensive Benefits : Extended health coverage, dental and vision care, life insurance, and long-term disabilityEmployee Assistance Program : Primary care and professional consulting servicesGroup RRSP : Indwell contributes 5% of salaryNew Staff Orientation DaysProfessional and Personal Development : Leadership conferences, retreats, assessments, mentoring, webinars, cultural competency training, crisis intervention, First Aid / CPR / Naloxone, and moreSocial Events : Indwell\'s Hope and Homes Banquet and team gatheringsIndwell is committed to diversity and equity. We welcome applications from diverse communities and aim to mirror community diversity in our staff. We encourage applications from Black, Indigenous, and other racialized peoples and intersecting communities. Indwell\'s leadership is guided by its faith statement.
Inspired to JOIN OUR TEAM? Apply by forwarding your cover letter and resume to our website : www.indwell.ca / careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Personal information submitted will be used for employment purposes within Indwell, in accordance with the Freedom of Information and Privacy Act. Accommodation will be provided to applicants who make their needs known in advance, as required under Indwell’s Employment policy.
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