Laboratory coordinator

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Under the supervision of the Department Manager, the coordinator will be responsible for coordinating laboratory activities to ensure their proper implementation and customer satisfaction. The coordinator carries out various tasks related to the coordination of daily and weekly tasks, reviews and prepares documents related to requests received, plans inspections, assignments, report reviews and other related tasks such as writing emails, having telephone conversations and shipping packages. In addition, the coordinator will participate in the drafting of service offerings and develop business relationships with clients. All work performed shall be executed in a way that ensures quality procedures and OHS best practices are followed. As a coordinator, the incumbent will also be required to perform all duties and responsibilities of a laboratory technician.

Job Functions

• Demonstrates safe work habits and ensures a clean working environment;
• Ensure laboratory work carried out respects SGS’s health, safety and environmental standards and applicable laws;
• Review requests for analysis to prepare the necessary documents to ensure the work carried out is in line with customer requirements;
• Determine and analyze customer needs;
• Collect additional information from clients that is required to carry out the work, when necessary;
• Confirm reception and comprehension of requests for analysis with the client;
• Prepare internal documents (paper and electronic format) required to carry out the requests for analysis;
• Plan laboratory work with the technicians in order to meet deadlines;
• Ensure work carried out by technicians is done in accordance to required standards (ASTM, IP, AOCS, EN, ISO, etc.);
• Ensure that all equipment is functional and calibrated and that all quality standards were performed within the required timeframe;
• Interact with clients to ensure good communication and understand / manage expectations;
• Ensure necessary internal documents required to carry out the mandate are properly completed within the required timeframe;
• Prepare and / or review reports to ensure they comply with the mandate and specifications;
• Inform clients promptly when problems occur (additional delays, out of scope, etc.);
• Perform related tasks : training, data entry, etc.;
• Participate actively in technical meetings or laboratory and / or office management;
• Participate or occasionally manage customer issues in order to find a satisfactory solution;
• Participate and / or issue service offerings when necessary;
• Work in accordance to the highest ethical standards and SGS’s Code of Integrity;
• Provide guidance and / or leadership to others, including indirect reports, peers, or managers.

Qualifications

Additional Information

Wage : $42.25 / h

Some benefit highlights :

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and / or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

#J-18808-Ljbffr