Client Services Representative - Environmental - Calgaryfreelance.ca • Calgary, Canada
Client Services Representative - Environmental - Calgary
freelance.ca • Calgary, Canada
30+ days ago
Job type
- Full-time
Job descriptionMinimum Diploma / Degree in Science or equivalent relevant experience Minimum 3 years laboratory or customer service experience Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems) Excellent communication skills both verbal and written; confident telephone communications essential Patience; customer rapport building skills are essential Excellent organization and time management skills Attention to detail for routine tasks and commitment to quality standards Effective problem solving skills Ability to work independently under pressure Previous Customer Service experience and team-oriented focus is essential
What you will be doing :
- Strive to employ our mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries
- Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls
- Manage customer expectations with respect to all aspects of the work orders in-house by : Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT)Communicating when sample integrity issues ariseProactively informing clients when delays with TAT arise in the labProviding recommendations to management team regarding additional packages / report formats based on customers’ requestsCoordinating with Lab and other operations regarding client projects and reanalysisEffectively communicating the status of projects and updates in the laboratory to clientsUpdating client special instructions in the Client Master File (CMF)
- Participate in team training and development
- Remain current on all aspects of the department
What you bring to the table :
Create a job alert for this search
Client Services Representative Environmental Calgary • Calgary, Canada