Client Services Representative - Environmental - Calgary

What you will be doing :

• Strive to employ our mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries
• Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls
• Manage customer expectations with respect to all aspects of the work orders in-house by : Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT)Communicating when sample integrity issues ariseProactively informing clients when delays with TAT arise in the labProviding recommendations to management team regarding additional packages / report formats based on customers’ requestsCoordinating with Lab and other operations regarding client projects and reanalysisEffectively communicating the status of projects and updates in the laboratory to clientsUpdating client special instructions in the Client Master File (CMF)
• Participate in team training and development
• Remain current on all aspects of the department

What you bring to the table :