Collections CoordinatorAdecco • Brampton, Peel Region, CA
Collections Coordinator
Adecco • Brampton, Peel Region, CA
3 days ago
Job type
- Full-time
- Temporary
Job descriptionHires fast, pays weekly. 4% vacation pay paid out on each weekly pay cheque. Medical and dental benefits once qualified. Free training programs. New and quicker onboarding process. Provide efficient and effective customer service to clients. Manage inbound call inquiries and make outbound calls for resolution. Collect and process customer payments. Assist / provide required documentation to customers. Communicate with debtors to negotiate timely repayments. Accurately document all related activities. Educate customers on practices, procedures, and self-service options. Offer feedback and recommendations for process improvements. Route relevant information to other departments / locations. Monitor and respond to email inquiries. Follow up with internal departments to resolve issues. Post-secondary degree or diploma or equivalent. Minimum of 3 years in collections, call center operations, or high-volume B2B sales. Experience in order release and credit decision-making. Excellent written and verbal communication skills (English). Bilingual in French (written and verbal) is a strong asset. Skilled in de-escalating customer concerns over the phone. Ability to prioritize workload and operate independently. Commitment to excellent customer service delivery and continuous improvement. Ability to handle irate customers and high call volumes with tact. Sound judgment and decision-making skills. Maintain professionalism and effective communication at all times. Clients Internal / external stakeholders High degree of responsibility as detailed in Key Accountabilities. Multi-tasking with a high attention to detail. Prolonged periods on the phone and using a computer screen. Office-based role. Flexibility to work designated days / hours to support business needs (Monday – Friday, 7 : 00 am - 8 : 00 pm).
Adecco is currently looking for a Collections Coordinator to join our client's team in Brampton, ON. As a key member of our Accounts Receivable Collections Department, you will be responsible to answer all inbound communication that are direct result of the company providing services and products to our customer. You be required to assess, research, and review each inquiry, provide required documentation and resolution in a timely, professional and ethical manner, while ensuring that past due balances are settled . The position reports to the Manager, Credit & Collections.
- Location : Brampton, ON
- Shifts : Monday-Friday | 11 : 30am – 8 : 00pm
- Job type : Temporary| Full-time
Here’s why you should apply :
Key Accountabilities
Required Qualifications
Education
Experience
Knowledge / Skills / Abilities
Nature and Scope
Contacts
Level of Responsibility
Physical and Sensory Demands
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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Coordinator • Brampton, Peel Region, CA
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