Technical Supervisor

Company : CGIC

Department : Claims

Employment Type : Regular Full-Time

Work Model : Hybrid

Language : Bilingualism in English and French is required.

Additional Information : This / these role(s) is / are currently vacant

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Technical Claims Supervisor, you will be accountable for managing the unit operations, providing leadership, coaching, development, and support to the staff to achieve claims objectives. You will be accountable for the leadership in delivering superior client service, employee engagement, meeting claims handling guidelines, controlling expenses, resource planning and people management for the unit.

How you will create impact :

• Lead and cultivate an inspired working environment that encourages mastery, autonomy, purpose, and resiliency for a diverse team.
• Create a client service culture and embed client engagement into the claim’s operation, inspiring and motivating the claims team to provide the best claims experience in Canada.
• Develop and build service expertise and knowledge in the business operations and remain current on the claims technology to best serve our clients.
• Leverage analytics and partnerships to optimize decision making within the operation and file handling.
• Ensure our major event response is consistent and seamless for the client through support and coordination with the claims leadership teams. (Insert when applicable)
• Provide daily support to claims staff in making sound decisions, policy interpretations, policy violations, quantum, assessment, negotiation, and settlement of claims in accordance with discipline practices, legislation, and company guidelines.
• Ensure the adequacy of manual reserves and implementation of the reserving policy and authorize claim payments and reserves up to $1,000,000.
• Coach and develop your team, recruit and select talent, recognize achievements, and manage performance to develop an agile team and achieve department objectives.

How you will succeed :

To join our team :

What you need to know :

What’s in it for you?

Salary information​

Expected salary range $60,574 to $100,956

Salary placement​

“The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to : local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.”​

Incentive / Variable pay ​

“Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and / or business performance, or other business metrics.”​