- Education : Bachelor's degree
- Experience : 1 year to less than 2 years
- or equivalent experience
Work setting
Private company, corporation or industry
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
No supervision responsibility
Computer and technology knowledge
- Networking software
- Networking hardware
- Networking security
Screening questions
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 40 hours per week
technical support specialist – information technology (IT)
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