Key Account Manager
Fully remote position with flexible work environment
Autonomy to manage your accounts and strategy
Uncapped commission structure with high earning potential
Key Account Manager
Salary- 80k base (OTE- 150-180k) No cap on incentive
Fully remote- (occasional travel to Toronto office 3-5 times a year)
About Our Client
With over 55 years of expertise in the hardware and retail industry, our client is a well-established leader known for innovation and quality.
They are looking for an experienced Key Account Manager to drive growth, manage key accounts, and expand brand presence in a competitive market.
This role involves a balanced mix of relationship management (60% existing clients) and business development (40% new clients).
Why This Role?
Join a company that values autonomy, professional growth, and work-life balance. With competitive compensation, flexible hours, and a supportive culture, this role offers you a chance to build on your industry expertise while advancing your career in a collaborative and goal-oriented team environment.
Summary :
As the Key Account Manager, you will serve as the primary relationship owner for a portfolio of strategic customer accounts, focusing on both retention and growth.
This role requires a proactive approach to maintaining existing business, identifying new sales opportunities, and enhancing customer satisfaction.
By developing and executing strategic account plans, you will support high levels of customer engagement and satisfaction, meeting customer goals, objectives, and performance metrics.
Key Responsibilities
Client Relationship Management
Develop and maintain positive working relationships with key clients, driving client retention, satisfaction, and new business development.
Strategic Planning & Growth
Utilize technical tools and data to build business cases for account growth and retention strategies. Create plans that align with both company and customer objectives.
Cross-Functional Collaboration
Work closely with Customer Service, Operations, and Management to analyze customer success, identify improvement areas, and support product or process enhancements as needed.
Customer Success & Solutions
Collaborate with internal teams to understand customer goals and performance metrics, delivering solutions that exceed expectations.
Reporting & Analysis
Prepare regular sales reports, analyzing past results to forecast future success and identifying trends to inform strategic decisions.
CRM & Customer Activity Management
Manage all customer activities using CRM tools for maximum efficiency, ensuring follow-through on open issues and consistent customer engagement.
Customer Service & Representation
Maintain high standards of customer service and operational excellence. Represent the company at industry and networking events with integrity.
Additional Duties
Support various business initiatives as needed.
Performance Metrics
Meeting or exceeding sales and margin targets aligned with company growth goals
Maintaining and expanding current sales levels and new business
Building and sustaining positive client relationships
Responding promptly to customer inquiries
Increasing product technical knowledge
Accurately managing CRM entries for sales activities
Clear and effective communication with internal teams
Qualifications
Experience : 10+ years in Sales or Key Account Management in kitchen and bath decorative hardware industry, with a proven track record of managing and growing customer accounts.
Language Skills : Fully bilingual in French and English, residing in the Ottawa or Montreal regions.
Interpersonal Skills : Dynamic and engaging personality with the ability to influence diverse audiences. Strong written and verbal communication skills.
Relationship Focus : Proven ability to build trust, set expectations, and follow through on deliverables.
Business & Analytical Acumen : Strong decision-making, analytical, and organizational skills in a fast-paced environment, with a consultative approach to managing complex client relationships.
Time Management : Ability to balance multiple client projects and internal tasks efficiently.
Drive & Initiative : High level of ambition, motivated by business growth and continuous improvement.
Problem Solving & Negotiation : Strong analytical skills, experience with problem-solving, and skilled in negotiations.
Autonomy : Demonstrated ability to work independently and stay motivated.
Education : Bachelor’s degree in a relevant field or equivalent work experience.
Technical Skills : Proficient with ERP systems, Microsoft Office Suite, and other computer software.
About Us :
Arch is a diverse and global staffing firm incorporated in 1993. Along with our other divisions, we employ over 20,000 consultants in 72 offices around the world.
Arch Staffing & Consulting will be the premier global staffing resource our clients, candidates and colleagues count on.
We focus on finding our candidates their ideal job and we help our clients find ideal candidates.
Arch provides professional and commercial services for all industries, including information technology, accounting & finance, administrative, skilled trades, engineering, healthcare and industrial.
Our team has more than 100 years of combined experience in the staffing industry, and a large network of proven talent. We have built a culture that attracts and retains the best talent in the industry.
At Arch Staffing, placement is just the beginning of the process.
Contact Information :
Email : [email protected]
Phone : +1 (786) 724-1754
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