Delivery Coordinator

Job Description

Job Description

It’s All Good at Applewood!

Delivery Coordinator – Mitsubishi Richmond

Are you passionate about creating unforgettable customer experiences? Do you thrive in a fast-paced environment where organization, communication, and attention to detail truly matter? If you've always wanted to be an automotive Salesperson but wanted to get your feet wet first, the Delivery Coordinator position is a great way to get started. Join the Applewood Auto Group as a Delivery Coordinator at our Mitsubishi Richmond location!

Delivery Coordinator play a pivotal role in shaping every customer's final impression of their vehicle-buying journey. You will be responsible for coordinating, preparing, and executing the entire delivery process—from scheduling appointments, to ensuring vehicles are fully ready, to providing a confident and polished walkthrough of every feature and function.

We are seeking a customer-focused, energetic, and highly organized team player who is passionate about delivering excellence. If you love working with people, enjoy automotive technology, and want to elevate the ownership experience for every client who walks through our doors, we want to hear from you!

Role & Responsibilities

1. Delivery Preparation

• Coordinate vehicle preparation, detailing, accessory installation, PDI, and staging.
• Inspect every vehicle for accuracy, cleanliness, and readiness before customer arrival.
• Review due bills, work orders, and contract details to ensure everything matches customer expectations.

2. Customer Scheduling & Communication

3. Delivery Walkthrough

4. Documentation & Administration

5. Customer Experience

6. Team Collaboration

Measurables

On-Time Delivery Rate : Consistently delivering vehicles at the scheduled time is crucial for customer satisfaction and operational flow.

Delivery Quality Score : Measured through customer surveys, this reflects how well-equipped, informed, and confident customers feel after the delivery experience.

Checklist Accuracy : Ensuring 100% accuracy in delivery documentation, sign-offs, and CRM updates.

Customer Satisfaction : Follow-up feedback on communication, professionalism, and the quality of the delivery walkthrough.

Operational Efficiency : Demonstrated ability to coordinate multiple delivery timelines, resolve issues quickly, and minimize delays or rework.

Must Be Proficient In :

Compensation

The compensation for the Delivery Coordinator position at Mitsubishi Richmond Includes :

Total compensation may vary depending on delivery volume and performance.

Our Core Values

Best-in-Class Experience : We deliver exceptional service to every customer and team member—every time.

Find a Way to Say Yes : We take ownership, solve problems, and always look for opportunities to “Make Things Better.”

Team Beats With One Heart : We work together, support each other, and show up as one unified team committed to excellence.