To fulfill Pattison Agriculture’s vision of GROWING, CONNECTING AND EVOLVING we are looking for a Centralized Warranty Administrator to join our team.
This role is primarily responsible for warranty processing, consultation, and training for our Russell, Kamsack, Moosomin and Maple Creek locations, but can be based out of any of our locations, remote work within SK / MB is also an option.
Responsibilities :
- Process John Deere (JD)and Shortline manufacturer warranty claims and letters and reporting
- Provide consultation and training to service / parts departments on all warranty matters including new hire onboarding
- Provide quotes for the sales team and back up for Service Writers as needed
- Assist with customer / internal repair order processing and customer database maintenance
- Work with locations to ensure warranty claims are maximized for return
- Maintain tracking spreadsheet and follow up on claims as needed
- Work with Corporate Warranty Administrator to monitor Product Improvement Programs for JD and Shortline manufacturers
- Regular communication with management on warranty status
- Maintain positive customer / co-worker relationships
Preferred Qualifications
- 4+ years experience with Service Department operations
- Understands service software, JD and Shortline warranty systems
- Experience with computer operating systems including Service Delivery, Equip, Excel, Word, and PowerPoint
- General understanding of mechanical terms preferred
- Experience creating, analyzing and interpreting internal reports
- Strong attention to detail
- Ability to read, write, and speak effectively with customers / employees
- Basic knowledge of accounting practices
- Ability to work flexible hours, varying shifts, weekends, and holidays if needed
- Ability to travel to dealership locations as needed (valid driver’s license)
Why join us?
We have competitive wages, excellent benefits, in-house training and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to GROW and develop your career!
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