Load Builder / Customer Service Rep

Load Builder / Customer Service Rep

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Job Overview and Responsibilities

The principle requirement of the Load Builder / Customer Service Rep is to work with replenishment, sourcing and merchandizing teams to manage and maintain the integrity of data. Responsible for the accurate and efficient assembly of shipment loads based on customer orders, transportation schedules, and operational requirements. This includes :

• Reviewing and interpreting order sheets, buy guides, and replenishment instructions.
• Determining optimal load configurations to maximize trailer utilization while ensuring product integrity and compliance with transportation guidelines.
• Building loads for various shipping methods, including FOB (Free On Board) and Delivered, for both East and West distribution points.
• Coordinating with buyers, inventory teams, and transportation planners to confirm product availability, shipment priorities, and special handling instructions.
• Ensuring all required documentation (packing slips, inspection reports, customs paperwork) is accurately generated and submitted.
• Monitoring timelines and adjusting load plans as necessary to meet dispatch schedules and customer delivery requirements.
• Identifying and communicating potential issues or delays to relevant stakeholders.
• Maintaining detailed records of load builds for traceability and reporting purposes.

Qualifications

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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