IT Business Relationship Manager

Reporting to the Senior Manager- IT Strategy and Architecture, the Business Relationship Manager (BRM), establishes and maintains relationships between IT and the business, and enables the information technology solutions that meet the business needs by bridging the gap between business partners and technology solution providers. The primary focus of this position is on Finance and HR applications portfolio. The position also leads a team of specialists who provide IT services and leads discussions about business capability and technology for their respective client departments. Other responsibilities include researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements, developing strategies for enhancing or further leveraging these processes, and preparing project analysis and assisting the business with submitted project prioritization. In this role you will find yourself providing direction and guidance to staff members, monitoring expenditures and resources utilization, and maintaining up-to-date awareness of industry and technology trends to make recommendations for the implementation of new/upgraded systems and technologies. Performs related work as required.

Qualifications include a bachelor’s degree in information technology, computer science, business, computer engineering or a related discipline and 8 years of related experience in business analysis, project management and supervision, or, an equivalent combination of education, training and experience plus required technical skills. Demonstrated experience leading complex initiatives within Finance and Human Resources domains is essential. The successful candidate will bring strong knowledge of project management practices; expertise in business requirements gathering; familiarity with procurement and administrative processes; and hands‑on experience with software implementation, business analysis, and both agile and waterfall delivery methodologies. Solid understanding of administrative principles, operational practices, and relevant divisional policies and procedures is required. Proficiency with SAP S/4HANA Cloud—particularly in Finance and HR‑related business processes—is highly desirable. Professional designations such as Accounting certifications (e.g. CPA) or CPHR will be considered valuable assets.

Key Responsibilities

• Lead requirement gathering workshops
• Analyze and critically evaluate information gathered from multiple sources.
• Manage stakeholder expectations and resolve conflicts.
• Analyze and critically evaluate information gathered from multiple sources.
• Manage, lead, coach and motivate staff.
• Work independently and as part of a team.
• Establish and maintain effective working relationship with internal stakeholders and external contacts.
• Communicate effectively with stakeholders orally and in writing.

Skill in use of various software applications including MS Office, MS Project and Visio, relevant departmental applications (e.g. SAP, Infor, Energov) and online project management tools is required. Application domain knowledge is an asset.

This position has been extended until filled.

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil‑Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present‑day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.