Regional Tech Rep

Regional Technical Representative – MiTek

This position is a key role in supporting and expanding the use of MiTek’s Component Manufacturer Software Suite across the region. The successful candidate will build and maintain strong customer relationships, provide expert technical support and training, act as a consultant to improve customer productivity, mentor teammates, and collaborate with Product Management and Software Development.

MiTek is a platform innovator and enabler that transforms the building industry with better building solutions. Founded in 1955, MiTek has grown into a Berkshire Hathaway company with nearly 5,600 team members worldwide, delivering software, services, engineered products, and automated solutions to optimize construction efficiencies.

We are an equal‑opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex, sexual orientation, gender identity, transgender status, age, genetic information, veteran status, or any other protected characteristic.

Job Responsibilities

• Develop and maintain strong relationships with existing and potential customers, including larger regional customers with more complex needs.
• Serve as the primary point of contact for software technical inquiries, and ownership of customer satisfaction and retention.
• Provide software installation, training and technical support to MiTek customers, both on‑site and virtually, for all MiTek software (Truss Design, Layout, Business Application, Production, and Reporting).
• Research and resolve software issues submitted by customers.
• Assist the sales team in identifying opportunities for upselling and cross‑selling additional software features or services.

Collaborate with Product Management and Software Development to document and correct software defects.

Responsabilités Principales

Qualifications

Qualifications

Soft Skills

Compétences interpersonnelles

Additional Requirements

Autres exigences

Physical Demands

Exigences physiques

Expected Salary Range

$90,000 - $100,000

Position Details

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