Regional Tech RepMiTek • Calgary, AB, CA
Regional Tech Rep
MiTek • Calgary, AB, CA
Il y a 2 jours
Type de contrat
- Temps plein
Description de posteAct as a mentor to other members of the Regional Tech Support team. Modify reports generated from MiTek Management or MiTek Structure. Submit reports in Salesforce providing a summary of items covered during each customer visit. Lead in the development of training materials and procedures. Créer et garder de bonnes relations avec les clients, y compris les grands clients régionaux. Être le contact principal pour les questions techniques sur les logiciels, et assurer la satisfaction des clients. Installer, former et aider les clients sur les logiciels MiTek (conception de fermes, plans, gestion, production, rapports), sur place ou à distance. Trouver et résoudre les problèmes liés aux logiciels. Travailler avec l’équipe des ventes pour proposer des options supplémentaires aux clients. Aider à améliorer les logiciels avec les équipes de Gestion de Produit et Développement des logiciels. Soutenir et guider les collègues du support technique. Personnaliser des rapports générés par MiTek Management et MiTek Structure. Écrire des comptes rendus de visites clients dans Salesforce. Participer à la création de guides et de procédures de formations. Diploma / Degree in Computer and Information Science, Civil, Construction or Architecture from a Canadian accredited institution preferred. 6+ Years Working with MiTek software suite required. 6+ Years Work experience in the Component Manufacturing industry required. 3+ Years Proficient Knowledge of Microsoft SQL required. 4+ Years Experience in troubleshooting, information technology, truss design, carpentry or framing required. Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis. Ability to read and understand prints and schematics. Able to use Microsoft Office Applications. Current registration in a relevant professional field (CET, P,Tech, P,Eng) preferred. French or English / French bi‑lingual is an asset. Diplôme ou formation en informatique, génie civil, construction ou architecture (un atout). Expérience avec les logiciels MiTek (6 ans ou plus, un atout). Expérience dans la fabrication de composants de construction (6 ans ou plus, un atout). Bonne connaissance de Microsoft SQL (3 ans ou plus, un atout). Expérience en dépannage, informatique, conception de fermes, menuiserie ou charpente (4 ans ou plus, un atout). Une combinaison équivalente de formation et d’expérience peut être acceptée. Capacité à lire et comprendre des plans et des schémas. Maîtrise des logiciels Microsoft Office. Être membre d’un ordre professionnel (OTPQ et OIQ) est un avantage. Maîtrise du français ou bilinguisme anglais / français un plus. Problem‑solving skills to troubleshoot problems or come up with alternate solutions. Strong communication and customer service skills. Ability to communicate effectively, both verbally and written, while assisting customers over the phone, email, or in person. Willingness to share information and mentor associates to improve overall team performance. Très bonnes capacités à résoudre des problèmes et à proposer des solutions. Bonnes compétences en communication et en service client. À l’aise pour communiquer clairement à l’oral et à l’écrit, en personne, par téléphone ou par courriel. Esprit d’équipe et envie de partager ses connaissances. Capacité à accompagner et soutenir les collègues pour améliorer le travail de l’équipe. Valid driver’s license and proof of auto insurance required. 80% Regional Travel (Expenses covered by MiTek). Permis de conduire valide et preuve d’assurance automobile requise. Déplacements fréquents dans la région (environ 80% du temps), frais couverts par MiTek. This role is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform the duties of the role. The role may need to access areas within the building that are undergoing renovations which may contain jobsite hazards. Occasionally the role will be required to push, pull, bend, lift and move up to 25 lbs. Ce poste s’exerce principalement dans un bureau, avec l’utilisation d’un ordinateur, d’un téléphone et d’autres équipements de bureau. Il peut parfois être nécessaire d’accéder à des zones en rénovation, où certains risques de chantier peuvent être présents. À l’occasion, le poste peut demander de pousser, tirer, se pencher, soulever et déplacer des charges allant jusqu’à 11 kg (25 lb). Seniority level – Mid‑Senior level Employment type – Full‑time Job function – Sales and Business Development Industries – Construction
Regional Technical Representative – MiTek
This position is a key role in supporting and expanding the use of MiTek’s Component Manufacturer Software Suite across the region. The successful candidate will build and maintain strong customer relationships, provide expert technical support and training, act as a consultant to improve customer productivity, mentor teammates, and collaborate with Product Management and Software Development.
MiTek is a platform innovator and enabler that transforms the building industry with better building solutions. Founded in 1955, MiTek has grown into a Berkshire Hathaway company with nearly 5,600 team members worldwide, delivering software, services, engineered products, and automated solutions to optimize construction efficiencies.
We are an equal‑opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex, sexual orientation, gender identity, transgender status, age, genetic information, veteran status, or any other protected characteristic.
Job Responsibilities
- Develop and maintain strong relationships with existing and potential customers, including larger regional customers with more complex needs.
- Serve as the primary point of contact for software technical inquiries, and ownership of customer satisfaction and retention.
- Provide software installation, training and technical support to MiTek customers, both on‑site and virtually, for all MiTek software (Truss Design, Layout, Business Application, Production, and Reporting).
- Research and resolve software issues submitted by customers.
- Assist the sales team in identifying opportunities for upselling and cross‑selling additional software features or services.
Collaborate with Product Management and Software Development to document and correct software defects.
Responsabilités Principales
Qualifications
Qualifications
Soft Skills
Compétences interpersonnelles
Additional Requirements
Autres exigences
Physical Demands
Exigences physiques
Expected Salary Range
$90,000 - $100,000
Position Details
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Rep • Calgary, AB, CA
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