Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)Concentrix • City of Langley, Metro Vancouver Regional District, CA

Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix • City of Langley, Metro Vancouver Regional District, CA

23 hours ago

Job type

Full-time

Remote

Job description

Employer Industry : Technical Support Services

Why consider this job opportunity :

Base salary of $21.49 / hr, plus performance-based incentives
Opportunity for career advancement with 80% of managers promoted from within
Work-from-home convenience with the flexibility of remote work
Comprehensive benefits package including medical, dental, and vision insurance
DailyPay enrollment option to access pay early
Inclusive company culture with networking opportunities and health & wellness programs

What to Expect (Job Responsibilities) :

Provide inbound customer support using a call flow guide

Resolve technical issues related to hardware, software, and client products

Track, document, and retrieve information in databases

Maintain broad knowledge of client products and / or services, such as smartphones and computers

Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications) :

Strong focus on building customer relationships

1+ year of customer service experience

Ability to work an evening or overnight schedule

High school diploma or GED

Proficiency in fast-paced multi-tasking and strong problem-solving skills

How to Stand Out (Preferred Qualifications) :

Technical support experience preferred

Eagerness to learn new technologies

Strong computer navigation skills and PC knowledge

A quiet, distraction-free environment to work from at home

A desktop or laptop to complete PC and internet testing

#TechnicalSupport #CustomerService #RemoteWork #CareerGrowth #InclusiveCulture

#J-18808-Ljbffr

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Customer Service Rep • City of Langley, Metro Vancouver Regional District, CA

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