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Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)
Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)Concentrix • City of Langley, Metro Vancouver Regional District, CA
Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix • City of Langley, Metro Vancouver Regional District, CA
Il y a 4 jours
Type de contrat
  • Temps plein
  • Télétravail
Description de poste

Employer Industry : Technical Support Services

Why consider this job opportunity :

  • Base salary of $21.49 / hr, plus performance-based incentives
  • Opportunity for career advancement with 80% of managers promoted from within
  • Work-from-home convenience with the flexibility of remote work
  • Comprehensive benefits package including medical, dental, and vision insurance
  • DailyPay enrollment option to access pay early
  • Inclusive company culture with networking opportunities and health & wellness programs

What to Expect (Job Responsibilities) :

  • Provide inbound customer support using a call flow guide
  • Resolve technical issues related to hardware, software, and client products
  • Track, document, and retrieve information in databases
  • Maintain broad knowledge of client products and / or services, such as smartphones and computers
  • Deliver exceptional customer experiences with a focus on problem-solving
  • What is Required (Qualifications) :

  • Strong focus on building customer relationships
  • 1+ year of customer service experience
  • Ability to work an evening or overnight schedule
  • High school diploma or GED
  • Proficiency in fast-paced multi-tasking and strong problem-solving skills
  • How to Stand Out (Preferred Qualifications) :

  • Technical support experience preferred
  • Eagerness to learn new technologies
  • Strong computer navigation skills and PC knowledge
  • A quiet, distraction-free environment to work from at home
  • A desktop or laptop to complete PC and internet testing
  • #TechnicalSupport #CustomerService #RemoteWork #CareerGrowth #InclusiveCulture

    #J-18808-Ljbffr

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