customer service representative - call centre
- Education :
- Expérience :
Education
No degree, certificate or diploma
Tasks
- Act as spokesperson for an organization
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Prepare and / or deliver educational, publicity and information programs, materials and sessions
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Perform general office duties
- Receive and log complaints
- Sell merchandise
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Tight deadlines
- Work under pressure
- Bending, crouching, kneeling
- Hand-eye co-ordination
- Handling heavy loads
- Physically demanding
- Repetitive tasks
- Standing for extended periods
- Walking
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Quick learner
Experience
Experience an asset
Financial benefits
Group insurance benefits
Other benefits
- Other benefits
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 35 to 40 hours per week
customer service representative - call centre
Publicity and information programs, materials and sessions Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for refunds and credits Explain..
Customer Service Representative - Service Centre
customer service while analyzing and acting decisively based on the medical information received.. Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to..
Bilingual Customer Service Specialist (Call Centre)
Education. Expérience. Education Secondary (high) school graduation certificate Tasks Initiate and maintain contact with the media Address customers' complaints or concerns Answer inquiries and..
inbound customer service representative - contact centre
Use all systems to manage the customer flow to deliver Five Star Customer Service experience. Maintain.. It is our goal to build a workforce that is as representative as the customers we serve. We vow to..
Customer Service Representative
Role Overview. WestJet's Call Centre Representatives are responsible for creating a remarkable.. Fluent in English (verbally and written) A combination of two years' experience in a customer service..
Call Centre Representative - Calgary, AB
Customer Service Representative Reporting Structure. Reports to Customer Service Manager Job Summary.. Responsibilities. Handle incoming calls and emails from customers, addressing their inquiries and..