inbound customer service representative - contact centre
- Education : Secondary (high) school graduation certificate
- Experience : Experience an asset
Tasks
- Initiate and maintain contact with the media
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive payments
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
Personal suitability
- Client focus
- Excellent oral communication
- Reliability
- Team player
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 40 hours per week
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