Gaming Attendant-DWC

Position Summary

Chances Dawson Creek is currently looking for a vibrant Gaming Attendant. Under the direct supervision of the Gaming Manager, this position is responsible for a variety of duties including but not limited to, customer service, cash handling and completing detailed paperwork, all while contributing to a safe and welcoming work environment for all employees and ensuring adherence to all policies and procedures.

Key Accountabilities:

• Welcome, educate, direct, and serve the customers promptly, professionally, and positively.
• Assist with floor sales, call backs, specials tables, and clean up during the event.
• Verifies and processes jackpots, short pays, cancelled credits and hand-pays; makes change; clears tilts and jams; replenishes ticket inventory
• Conducts prescribed maintenance on slot machines as required
• Distributes and monitors Reserved signs
• Documents and reconciles transactions
• Monitors and reports all irregular or suspicious activities
• Assume responsibility for cash and floats that have been issued.
• Be visible on the floor at all times.
• Complete deposits, as well as daily paperwork and reports.
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and employees
• Complies with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:

• High School Diploma; post-secondary education an asset
• Minimum 1 year of customer service experience
• Serving It Right certification
• Ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)
• Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical \'corporate\' job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!