Quality Service Analyst

We are proud to be selected as one of B.C.'s Top Employers once again!

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families.

CLBC staff strive to advance the vision of Communities of belonging, lives with connection .

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA.

For accommodation needs, please contact at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

The Role

As a Qu ality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include

• Developing service contracts or agreements and negotiating the costing details and quantities
• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
• Consulting with Facilitators about support requests, service availability, and resource suitability
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Recruiting and developing new service relationships
• Ensuring service collaboration and developing cost-sharing agreements
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
• Reviewing financial reports to ensure delivery of services for approved funding supports

Qualifications

• Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline
• Experience working in the social services sector in areas such as resource development or contract management
• An equivalent co mbination of relevant education / experience may be considered

Possession of a Class 5 driver's license and a clean driver's abstract are required.

Hybrid work Combines on-site office work with flexibility to work from home within BC after passing a 6 month probationary period.

Travel : Occasional overnight travel may be required within the region

Additional Info

Team : Kelowna 2

Status / Term : Auxiliary. Anticipated 42 hours bi-weekly to January 2026. Regular status staff will fill this position as a temporary assignment

Classification / Salary : Social Program Officer (Growth to R24) / Position starts at $39.30 to $41.65 hourly

Closing date : December 5, 2024

Apply now! To be considered for this opportunity, please apply online .

Successful applicants ar e subject to a Criminal Record Check.

An eligibility list for internal candidates may be established.