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Customer Service Representative - Recent Graduate
Location : Remote, Kingston, York Mills
Empire Life is looking to hire Recent Graduates to join our team as a Customer Service Representative!
Why pursue this opportunity
The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.
Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.
Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.
What you’ll be working on
Providing prompt and courteous resolution of enquiries from partners and customers relating to administration procedures and transactions
Investigating and analyzing simple to complex cases and completing necessary follow-up changes
Processing applications and service requests within established service standards
Providing prompt and accurate resolution to complex problems
Collaborate with other team members to provide seamless service and support to customers
What we’re looking for you to have
Nearing completion of your post secondary education.
Ability to prioritize and balance multiple tasks and navigate multiple systems
High attention to detail / accuracy
Clear writing, listening and verbal communication skills
Bilingualism (French / English) would be an asset
Access to stable and secure internet for remote work
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes :
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions
Competitive uncapped commission for sales positions
A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program
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