Practice Manager

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We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving the success of our practices by delivering best‑in‑class care to our patients and fostering a positive and supportive environment for our employees. The ideal candidate will possess strong leadership skills, a commitment to driving accountability, a focus on operational excellence, and the ability to implement strategic initiatives consistently across our network.

Key Responsibilities

• Lead a team of clinical and support colleagues, fostering a positive and collaborative work environment.
• Drive accountability by setting clear expectations, providing regular feedback, conducting performance evaluations, and assessing talent.
• Mentor and develop staff, promoting continuous learning and professional growth.
• Ensure adequate staffing by creating and managing a labor model in line with the planned budget.
• Build and present business cases for talent acquisition needs; coordinate with Talent Acquisition on recruitment activities.
• Process job changes for team members in Dayforce in a timely manner.
• Lead daily practice operations with a focus on efficiency and effectiveness.
• Implement and maintain standard operating procedures (SOPs) to ensure high‑quality patient care and client service.
• Manage scheduling, inventory, facilities, and corporate policy communication.
• Handle holiday approvals, absence tracking, and disciplinary issues in collaboration with People Operations.
• Develop and manage the practice budget, monitor financial performance, and implement cost‑saving measures.
• Analyze financial reports for trends and opportunities, and provide performance updates to senior management.
• Ensure compliance with financial regulations, including payments and invoices.
• Foster strong client relationships, handle concerns promptly, and adopt strategies to enhance retention and satisfaction.
• Coordinate communication between clients and veterinarians to ensure seamless service.
• Ensure compliance with regulations, health and safety laws, privacy laws, and infection control protocols.
• Maintain accurate records and oversee inspections and regulatory audits.
• Design and implement local marketing initiatives, including social media, events, and community engagement.
• Develop proactive business plans and strategic initiatives for practice growth.

Skills & Qualifications

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