Continuous Improvement / Process Improvement Specialist

Continuous Improvement / Process Improvement Specialist

Process Efficiency Identification, Measurement, Leading Change

• Participate in a number of initiatives including CRM (Customer Relationship Management) and Deposits Origination projects and potentially other projects.
• Solicit and gain consensus on business requirements within a large cross-functional group.
• Collaborate with analysts and vendor to develop solutions for identified gaps and opportunities.
• Analyse and observe processes to understand process steps, interdependencies, manual touch points and applications used to complete business transactions.
• Create and deliver formal process improvement plans articulating scope and business benefit.
• Recommend industry accepted solutions or best practices for operational processes.
• Recommend fact-based improvements which increase efficiency and effectiveness, while understanding and balancing the requirements of multiple stakeholders.
• Develop and deliver process documentation that reflects current business processes and future state requirements.
• Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements.
• Act in a leadership role in acquisition of data, information and feedback from internal and external sources.
• Work with Business Risk Management to leverage available data such as KPIs and KRIs, customer complaint data, operational risk events / incidents to identify improvement opportunities.
• Recognize the importance of change management, its purpose and principles, and utilize these to assist the organization’s Leadership in executing change.

Formal Education

• Bachelor’s degree required in Business, Economics, Finance or equivalent.
• Certification(s) / Designation(s) required in Six Sigma or equivalent.

Related Experience

• 5+ years in a similar role at a financial institution.
• Knowledge of risks inherent in a lending and deposit taking environment.
• Knowledge of financial regulatory requirements and governing bodies.
• Process improvement implementations.

Skills

• Leading and executing continuous improvement initiatives.
• Migration or implementation of workflow and digital file management systems.
• Ability to identify opportunities to increase business effectiveness through efficiencies and / or quality.
• Excellent business / technical written and verbal communication, documentation and reporting skills.
• Excellent analytical, problem-solving and troubleshooting skills in order to quickly and effectively solve problems.
• Expertise in creating Business process maps and Business Requirements Documentation.
• Solid understanding of process improvement, change management, and project management methodologies.
• A track record of seeing projects and initiatives through to completion.
• Well developed negotiation, influencing and decision-making skills.
• Strong interpersonal relationship building and listening skills that promote collaboration and professional maturity with demonstrated experience in stakeholder management.
• Able to manage multiple initiatives and thrive in an evolving work environment.
• Solution-focused and takes initiative ensuring self, and team, work effectively and efficiently within established guidelines.
• Ability to embrace and reinforce organizational values and culture.
• Excellent knowledge of MS Office; word, power point, visio, excel.
• Knowledge of SAP, Open Text, Microsoft Dynamics an asset.

This is a minimum 6 month contract located in downtown Toronto.

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