IPEX is seeking a dynamic Customer Service professional to join their team. This individual will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.
Principal Responsibilities
The incumbent will work in a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks / price.
Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service
- Respond to inquiries regarding price, delivery, technical support, or status of customer
- Resolve delays, service problems and disputes
- Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution
- Verify customer pricing, terms, delivery requirements etc.
- Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
- Collaborate closely with other departments from the service team to ensure proper service from all directions
- Provide technical support by referring to various IPEX publications
- Respond to all customer inquiries in a timely manner
Key Performance Features
- High drive for building strong customer relationships based on customer satisfaction
- Overall management of sales orders and customer inquiries
- Understanding of pricing relationships, and / or ability to organize price information
- A firm grasp of the IPEX computer system
- Relationship with internal colleagues and ability to resolve problems and disputes by collaborating with the appropriate team members
- Positive demeanor and team focused outlook
- High degree of organization and accuracy
- Telephone manner and skills
Qualifications & experience
- A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles comfortable interacting with all levels of the organization
- Minimum 1-3 years of experience as a customer service representative
- Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email
- Demonstrated ability to effectively resolve customer issues and complaints patiently
- Strong written and verbal communication skills
- Good team player including the demonstrated ability to contribute to and foster a positive team environment
- Industry experience is an asset
LI-MD2
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at
Customer Service & Logistics Representative
Customer Service & Logistics Representative. Point of Contact for all customers internal customers and external customer, including email communication in an efficient and timely manner. They will provide exceptional day to day customer service while working cross functional with other teams. Work w...
Customer Service Representative
Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers; Communicate via ground/air Unicoms and radios; Maintain clear and concise communications between linecrew and concierge; ensure proper coo...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Customer Service Sales Support Representative
Responsibilities of the Customer Service Sales Support Representative: Provide excellent customer service to every customer by informing and educating them about the brands and product details. Work Life: Positive Work Environment Competitive Compensation Recognition for Outstanding Performance...
Customer Service Representative - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Sales Representative - Customer Service Experience Required
A Sales Career With Growth Potential.Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? American Income Life is looking for a driven candidate who is prepared to work hard and establish their ...
Retail Customer Service Representative
As a Customer Service Associate, you will be reporting to the Operations Manager. Promote customer loyalty by providing exceptional customer support . Do you believe in putting the customer first?. The Brick is actively seeking to expand our service team. ...
Customer Service Representative - Residential Lending Solutions
As a Customer Service Representative, you will be responsible for inbound and outbound calls. In your role as a Customer Service Representative you will be an expert on the process and requirements in order to ensure the transaction closes smoothly and on time. Minimum one year of customer service e...
Technical Customer Service Representative
Technical Customer Service Representative in Milton. Do you come from experience in Technical customer service or inside sales in the manufacturing industry? Do you excel in fast-paced environments? Are you looking for a permanent opportunity in the Milton area? Then we would love to discuss this op...
Customer Service Representative
Customer Service Representative. You are responsible for providing the highest level of customer service to our customers. Our Customer Service Representatives are are expected to report in person to our office location for each scheduled shift. Minimum two years of customer service experience. ...