Continuous Improvement Specialist - Quality

We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen.

As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

Reporting to the Director, Quality, Risk and Privacy, this position supports targeted continuous improvement initiatives and change management engagements.

Using Lean and Six Sigma methodologies and tools in conjunction with change management and project management skills, this incumbent will assist in identifying and defining projects, perform current state assessments, facilitate and / or lead project improvement teams and perform ongoing audits of improvement initiatives.

Primary Responsibilities

• Work with cross-functional project teams to identify and deliver process improvement initiatives that drive efficiency and improve staff and patient experience.
• Implement programs to improve overall quality and support operations with execution including training, data analysis, and process improvement.
• Support the integration of process improvements into business practices, establishing and maintaining high quality assurance standards, procedures, and controls.
• Provide technical leadership and support in the development of process maps and procedures for the SOP manuals, ensuring accuracy, consistency, and alignment with best practices.
• Complete the detailed analysis of processes needing improvement, including gathering and analyzing data and investigating performance.
• Develop, implement, and produce the KPIs to continuously improve metrics and reports to support business process improvements.
• Facilitate and lead the development of current and future processes flowcharts / process maps, and detailed procedures recommending process changes to enhance operational excellence and minimize inefficiencies.
• Analyze data regularly with the intent to generate detailed reports for multiple levels within the organization.
• Maintain collaborative relationships with SME (subject matter experts), project team members & management across the organization.
• Raise awareness, support, and use process improvement methods and tools through education, information and sharing of best practices.
• Other projects as assigned by Management.

Qualifications

• Bachelor’s degree required, preferably with a focus on business management, healthcare management or engineering Master’s Degree an asset
• Minimum 4 years of related experience within healthcare sector.
• Expertise in Quality Improvement and / or Patient Safety
• Experience applying problem-solving methodologies in work environments.
• Experience supporting continuous improvement methodologies such as Six Sigma, Lean, Accelerated Root Cause, Transactional Lean, etc
• Experienced in leading and implementing business change within a collaborative and values-driven environment.
• Proficient at using problem-solving tools, performing root cause analysis, and implementing corrective actions.
• Demonstrated ability to influence and communicate with diverse stakeholders to gain buy-in.
• Expert knowledge of Visio and MS Excel, PowerPoint, and Project.
• Excellent written and verbal communication; effective presentation skills.
• Highly developed analytical, quantitative and data analysis aptitude.
• Exceptional organization, prioritization, and planning skills
• Committed to employee engagement and a passion for operational excellence.
• Models behaviour that is aligned with the values of Southlake Regional Health Center.

oAlways with compassion

oPower of many

oServe with purpose

oEvery voice matters

oCourage to think differently

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department.

In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team.