Front Desk Associate

Job Details

Job Location : Kamloops - Kamloops, BC V2C 1L5

Position Type : Part Time

Education Level : High School or Equivalent

Salary Range : $17.85 - $17.85 Hourly

Travel Percentage : Negligible

Job Shift : Rotating Schedule

Job Category : Customer Service

Front Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands‑on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer‑friendly way

Minimum Skills

Minimum Qualifications

Hours

(Initial training hours may vary as well as when the needs of the facility change.)

Benefits

Planet Fitness is an Equal Opportunity Employer

Qualifications

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