Retail Store Manager

Overview

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy within the store.

Responsibilities

People Leadership

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
• Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
• Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
• Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
• Cascades information to associates and adjusts team priorities to meet goals and commitments.
• Ensures continued alignment and responds effectively to a changing environment.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Accountable to ensuring all associate reviews are delivered on time.

Overall Store Experience

Business Management

Qualifications

Supervisory Responsibility

Physical Demands and Work Environment

Benefits

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

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