Marketing Manager - Security Technology and Migrations - Lower Mainland

Description

Ready to grow a new business and transform an entire industry?

Join Our Team

TELUS is transforming the SmartHome & Security market in a big way as we make our customers’ homes safer and bring convenience and peace of mind to their lives.

As we grow our business and expand our impact, we are seeking forward-thinking individuals with a passion for continuous improvement and delivering success to join the Security Technology & Migrations team as we continue to grow and rapidly evolve our business.

Here’s the impact you’ll make and what we’ll accomplish together

This is a career-shaping opportunity that will truly develop you into a marketing athlete by working in and across our end-to-end SmartHome Security teams.

We operate in an ambitious start-up environment and collaborate with teams across multiple functions including Product & Service Development, Contact Centers, Field Technicians, Application System Development, and Technology Strategy.

With members of these teams, you will work on projects and support key strategic initiatives across multiple segments to deliver extraordinary customer experiences.

Here's how

As a Marketing Manager on the Security Technology and Migrations team, your primary responsibility will be to support the execution of successful technology migration programs for our acquired customers and effectively transition them into the TELUS ecosystem.

You will ensure that together we deliver on our business objectives while delivering a best-in-class customer experience.

Key responsibilities include :

• Support the execution of large-scale, national marketing campaigns for our equipment upgrades and migration programs
• Partner with our digital and marketing communications teams to become an industry leader in crafting personalized, targeted, and meaningful engagement for TELUS customers across a number of mediums, including mass marketing (digital, social, etc) and 1 : 1 (email, direct mail, SMS, etc)
• Design and execute a best in class go-to-market (GTM) proactive strategy for SmartHome Security customers, including our internal messaging strategy, channel integration plans, new pricing and offer positioning
• Partner with our Products and Service (P&S) teams to become an industry leader in ensuring the best possible customer product experience, and to prevent product and experience related churn
• Assist in the transformation of our end-to-end customer service support model built to scale and support our ambitious growth and cross-sell targets
• Data-driven marketer who uses reporting, analysis, team partnerships, and continuous improvements develop and optimize campaigns and strategies

Qualifications

You're the missing piece of the puzzle

• Proven success record in problem-solving, strategic, and analytical capabilities
• Ability to adapt to a fast-paced, high performance culture
• Recognized for your superb communication skills, you have an ability to explain complex ideas simply and translate them into creative and practical strategies
• Growth mindset and passion for developing your skill sets
• Post-secondary degree in Business, Marketing, Communications or similar disciplines

Great-to-haves

• 4+ years of marketing experience delivering cross-functional projects and launching campaigns
• Knowledge and experience in the security industry is an asset, particularly as it relates to product and technology knowledge
5 days ago