Spa Manager - Resort

Description

• Proficient at staff scheduling, guest reservations and through knowledge of booking systems.
• Solid understanding of financial management and budgeting principles
• Regularly interacting with guests is necessary to ensure their satisfaction and build relationships for returning guests.
• Developing and updating a comprehensive Spa Procedures manual that includes written policies and procedures for all spa and services, administration, and maintenance.
• Ensuring that all employees have the necessary licensure and certifications making sure the team is highly trained and provides exceptional services while sharing relevant brand / product information is essential.
• Working with the team to make sure staff has a strong working knowledge of all products, services, and guest protocols and rituals.
• Leading the Spa retail vision, creating and building retail sales business opportunities, and monitoring sales operations to maximize sales and minimize losses.
• Overseeing the Pool Safety Program.
• Ensuring all guests receive the highest service and hospitality from all spa associates is necessary.
• Filling in wherever necessary to ensure that the guest experience is never
• compromised because of operational challenges by providing direct service to guests as needed is a priority.
• Keeping all equipment clean and in excellent working condition through personal inspection and following the spa preventative maintenance schedule.
• Scheduling service staff as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Demonstrating the ability to lead and build capable teams and being a steward of their culture is essential.
• Being actively involved and visibly present in the daily operation of guests and your associates is necessary.
• Being responsible for maintaining a Safe & Comfortable work environment for all teammembers, ensuring all health and safety protocols are implemented and maintained, and guaranteeing any health procedures are executed as needed

Requirements

• Minimum five (5) years of senior Spa Leadership experience
• A degree in Business Administration or Hospitality Management would be an asset.
• Experience managing a staff of 30+
• Experience developing and monitoring operational budgets.
• Demonstrated experience leading, motivating, coaching, and developing teams.
• Excellent verbal and written communication skills. Ability to read, speak and interpret documents in clear English.
• Computer friendly with a strong proficiency in MS Office Programs.
• Must be able to multi-task and manage in high-volume, and high-stress environments.
• Possess a roll up your sleeves attitude.
• Must be able to reach, bend, stoop, and stretch. You can frequently lift up to 30 pounds and work in a standing position for long periods (up to 10 hours).
• Must be able to work a flexible schedule. (Including mornings, nights, weekends
• Ability to work and remain calm and professional under potentially stressful situations to ensure guest satisfaction
10 days ago