Support Specialist - Red Deer Office

LocationRed Deer, Canada# Support Specialist - Red Deer Office at Bulletproof ITLocationRed Deer, CanadaSalary$42000 - $65000 / yearJob TypeFull-timeDate PostedDecember 2nd, 2025Apply Now### #### We are looking for a mid-career hire with previous IT / MSP experience looking to make a change. If this environment sounds interesting, please apply!

• CORE RESPONSIBILITIES :
• Priority #1 : Help humans get their jobs done with technology;
• Configure, deploy, and support business-class equipment onsite and remotely using a variety of cutting-edge tools and technologies;
• Respond to customer-reported issues – identify problems, troubleshoot, and resolve with the support of your team;
• Recommend solutions and provide advice as required;
• Assist in design and delivery of IT projects;
• Document all activity in a clear and concise manner.
• REQUIREMENTS
• Bulletproof IT is growing steadily, and looking for reinforcements – people with experience supporting :
• Microsoft Windows-based desktops and servers
• Microsoft Office 365
• Remote and Virtual Desktop Services
• Advanced firewalls
• Cloud services
• Mobile devices
• Excellent communication and people skills are as important to us as technical skills, and education and certifications are an advantage though the right experience and attitude may substitute.
• This position may be exactly what you’re looking for, if :
• you want to be with a company that cares more about client satisfaction than “billable hours”;
• you want to make a real difference instead of fighting bureaucracy and apathy all day;
• you are fed up with chaotic environments where everyone is expected to work in a vacuum, and REAL standards and best practices are few and far between;
• you want to be with a company that continually innovates and works to become something better every day.With offices in Calgary and Red Deer, Bulletproof InfoTech has been delivering high-end IT solutions to small and mid-sized businesses throughout Alberta for 30 years and counting.Salary based on experience and aptitude.

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