Business Analyst

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We’re looking for a full-time Business Analyst based in the Lower Mainland (BC) who thrives on learning, communicating, and translating complexity into clarity.

You’ll join a small, fast-moving software company where curiosity is currency, and every week brings new puzzles—product features, customer workflows, and the elegant spaghetti of real-world business logic.

You won’t be just “gathering requirements.” You’ll be the connective tissue between our product team, customers, support, and development. This role grows with you : as you learn our platform, you’ll have opportunities to shape features, upgrade processes, and nudge the product forward.

What You’ll Do

• Work closely with customers to understand their needs, goals, and processes.
• Translate workflow and business problems into clear specifications or user stories.
• Support implementation projects : configuration, data preparation, testing, documentation.
• Collaborate with developers to refine features, edge-cases, and acceptance criteria.
• Investigate issues or unusual behaviour; unravel root causes with methodical curiosity.
• Contribute to product guides, onboarding flows, and internal reference material.
• Help improve the consistency, usability, and quality of our software and customer experience.
• Become a subject‑matter expert on our platform (we’ll teach you—there’s lots to learn).

About You

Why This Role Might Fit You

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