What you’ll do
Customer Service
- Ensure execution of the Customer Experience and provides resolution for all customer concerns.
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
Operations
- Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.
- Leads the implementation and execution of standard operating procedures (SOPs)
- Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
- Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
- Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
- Creates efficient store weekly scheduling for both sales and support functions.
Training
- Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Huddles, one on ones, and performance management coaching programs.
- Create development plans for staff; support and coach to improve any performance gaps and conducts ongoing coaching to improved team.
Leadership
- Acts as a brand ambassador, promoting our stores, programs, brands, and people internally and externally.
- Effectively problem solve, delegate and follow-up on tasks assigned to team Members.
- Maintain SportChek performance management expectations (feedback / coaching); this includes progressive discipline where necessary.
- Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)
What you bring
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
- Results driven with the ability to build and manage a daily, weekly game plans for the department and store.
- Exceptional communication and organizational skills.
- Superior training and mentoring skills.
- 3-5 years retail management experience required.
- High energy, enthusiasm, and a drive to succeed.
- Basic computer skills required.
LI-LK1
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Ensure execution of the Customer Experience and provides resolution for all customer concerns.Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.Demonstrates and follows up on execution of visual compliance s...
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