Reservations & Sales LeadRadventures • Banff, Division No. 15, CA
Reservations & Sales Lead
Radventures • Banff, Division No. 15, CA
16 hours ago
Job type
- Full-time
Job descriptionServe as the primary point of contact for guest inquiries across all channels : phone, email, website chat, social media, and third-party booking platforms Set the standard for guest communication, ensuring every interaction reflects Radventures’ commitment to exceptional experiences Drive revenue through proactive upselling, cross-selling, and follow-up on inquiries and leads Collect and respond to guest feedback, ensuring issues are resolved effectively Recruit, train, mentor, and oversee the reservations team Establish team sales goals, monitor performance metrics, and ensure targets are consistently met Lead by example, balancing hands-on reservations work with team management responsibilities Provide regular feedback and development guidance to maintain high team standards Implement and manage workflows and digital tools to improve efficiency and conversion Adapt to and utilize technology effectively across reservations, CRM, and sales systems Identify opportunities to streamline processes and enhance the guest experience Ensure data, reporting, and conversion tracking support performance objectives Work closely with Marketing and Operations to align guest communications, promotions, and campaigns Share guest insights, feedback, and trends to inform strategic decisions Support group sales and operational teams as needed to ensure seamless guest experiences Handle guest issues and conflicts calmly, professionally, and with a solutions-focused approach Identify root causes and implement improvements to prevent recurring issues Support team members through performance or interpersonal challenges with a fair, respectful, and solutions-oriented approach Results-driven, with a strong focus on guest satisfaction and revenue performance Confident, professional communicator across multiple channels Comfortable balancing hands-on work with team leadership and strategic thinking Strong organizational skills, detail-oriented, and proactive in improving systems and workflows Collaborative and adaptable, thriving in a fast-paced, seasonal environment Motivated by coaching and developing others while maintaining a strong connection to guests Genuine enthusiasm for sharing the Canadian Rockies, outdoor adventure, and creating memorable experiences for others Proven leadership or team management experience in a service or sales environment Significant experience in reservations, tourism sales, or hospitality management (e.g., concierge, front desk leadership, or tour sales) Strong understanding of the Banff area and Tourism industry Demonstrated success in achieving sales targets, upselling, and driving revenue growth Experienced using technology to manage reservations, guest communications, and sales workflows Excellent verbal and written communication skills problem-solving and conflict-resolution skills, with high emotional intelligence Ability to collaborate effectively with Marketing, Operations, and Group Sales teams Commitment to delivering exceptional guest experiences while meeting business objectives Full-time, year-round position based at our Banff office Flexibility to accommodate seasonal workload fluctuations; occasional weekends, on-call availability, and extended workdays during peak periods may be required to support your team and deliver exceptional guest experiences Position begins in early 2026, with the initial months focused on building systems, recruiting team members, and preparing the reservations function for a high-volume spring season Competitive base salary with heavily performance-based commissions and bonuses, providing uncapped earning potential Opportunity to directly influence revenue and be rewarded for sales success Staff accommodation available Group health & dental benefits 2 weeks paid vacation per year Additional flexible / banked hours to support work-life balance Friends & family discounts on tours and experiences Work-related pro deals and discounts Access to Radventures equipment on days off Ongoing professional and personal development opportunities, including leadership and sales training The chance to shape and lead a critical function in a growing, entrepreneurial company
Do you have a deep passion for guest experience and a talent for turning inquiries into unforgettable adventures?
Radventures is seeking a Reservations & Sales Lead to build, lead, and elevate our reservations functions while driving meaningful revenue growth through world-class guest engagement. In this high-impact, hands-on leadership role, you will work closely with guests, your team, and other departments to maintain service excellence, optimize sales opportunities, and continuously improve processes across our growing business to ensure exceptional guest experiences.
Company Overview
Surrounded by Banff National Park’s peaks, Radventures has quickly become a premier adventure tour operator in the Canadian Rockies. Since 2020, we have grown rapidly by delivering exceptional guest experiences and fostering a company culture built on connection, fun, and results.
Position Overview
In this Reservations & Sales Lead role, you will be responsible for :
- Leading and motivating the reservations team to consistently achieve guest satisfaction and revenue goals
- Ensuring all guest inquiries are answered promptly and professionally across all channels
- Driving revenue through proactive sales, add-ons, and inquiry follow-up
- Implementing and refining systems and workflows to maximize efficiency and conversion
- Collaborating with Marketing and Operations to align guest communications, promotions, and overall experience strategies
This role is ideal for someone who combines hands-on customer service, sales acumen, and team leadership with the ability to take ownership of results and performance metrics.
Key Responsibilities
Guest Engagement & Sales Leadership :
Team Leadership & Performance :
Systems, Tools & Process Development :
Collaboration & Strategy :
Problem Solving & Conflict Resolution :
Your Unique Traits
Requirements
Position Type, Hours & Location
Rewards at Radventures
Compensation :
Other Benefits & Perks :
We are excited to invite qualified candidates to apply by submitting a resume and cover letter to reservations@radventurescanada.com
Radventures is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Create a job alert for this search
Sales Lead • Banff, Division No. 15, CA
Similar jobs
Are you a hospitality professional or adventurer looking for your next big move?.Our dynamic and diverse team is hiring various roles in resorts and restaurants across the country!.The ideal candid...Show more
Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services.
At Best Buy Express we believe one of our most important assets is our peopl...Show more
We’re seeking a Shift Leader to join us at High Rollers! Pins, Pints & Pizza - these are all good things, so we put em together in a big ole beer hall.
Six ten-pin bowling lanes, melt-in-y...Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Show more We’re seeking a Sous Chef to join us at Balkan Mediterranean Restaurant! Fresh Mediterranean in the heart of Banff.From fresh pita wraps to mouthwatering souvlaki & plenty of vegetarian o...Show more We’re seeking a Shift Leader to join us at Bluebird Wood-Fired Steakhouse! Bluebird is a wood-fired steakhouse featuring the best of Alberta beef including your favorite classic cuts and all-...Show more We’re seeking a Corporate Chef to join us at Banff Hospitality Collective! Banff Hospitality Collective or as we like to call it ‘BHC’, is a multi-concept restaurant and entertain...Show more 
A fantastic opportunity has arisen for an.Rimrock Banff, Emblems Collection.At the Rimrock, we create more than luxury experiences, we create moments that move people.
Guided by Wellness, Adventure,...Show more
Do you have a deep passion for guest experience and a talent for turning inquiries into unforgettable adventures?.Radventures is seeking a Reservations & Sales Lead to build, lead, and elevate our ...Show more We’re seeking Hosts to join us at High Rollers! Pins, Pints & Pizza - these are all good things, so we put 'em together in a big ole beer hall.
Six ten-pin bowling lanes, melt in your ...Show more We’re seeking Hosts to join us at Bluebird Wood-Fired Steakhouse! Bluebird is a wood-fired steakhouse featuring the best of Alberta beef including your favorite classic cuts and all-day-roast...Show more 
Bilingual Sage Intacct Consultant (Remote – Global).Location : 100% Remote (Worldwide).Work Hours : Availability required during North American business hours.
Salary Range : $120,000 – $150,000 (base)...Show more Do you have a deep passion for guest experience and a talent for turning inquiries into unforgettable adventures?.Radventures is seeking a Reservations & Sales Lead to build, lead, and elevate our ...Show more 
Moxy Hotels is a part of Marriott's Distinctive Select portfolio and is a bold, playful, design-forward brand known for delivering a fun, social, and energetic guest experiences.At Moxy Banff, ...Show more A rare culinary leadership opportunity has emerged at the Rimrock Banff, Emblems Collection, for an.At the Rimrock, we create more than luxury experiences, we create moments that move people.Guided...Show more We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Show more Are you ready for your next career move?.We are hiring for Immediate start in Housekeeping.You'll be working at an amazing resort, with a supportive team, in a busy and dynamic environment.The ...Show more Bilingual Sage Intacct Consultant (Remote – Global).Location : 100% Remote (Worldwide).Work Hours : Availability required during North American business hours.
Salary Range : $120,000 – $150,000 (base)...Show more
Seasonal Resort Attendant
Mobilize Connect • Banff, AB, Canada
Full-time
Last updated: 30+ days ago • Promoted
Retail Sales Associate, Cascade Plaza
Best Buy Express • Banff, AB, Canada
Full-time
Last updated: 30+ days ago • Promoted
Shift Leader - High Rollers
Banff Hospitality Collective • Banff, AB, Canada
Full-time
Last updated: 30+ days ago • Promoted
Work From Home - Sales Representative - 60k / Year
Spade Recruiting • Banff, Alberta
Remote
Full-time
Quick Apply
Last updated: 30+ days ago • Promoted
Sous Chef - Balkan Mediterranean Restaurant
Banff Hospitality Collective • Banff, AB, Canada
Full-time
Last updated: 9 days ago • Promoted
Shift Leader - Bluebird Restaurant
Banff Hospitality Collective • Banff, AB, Canada
Full-time
Last updated: 30+ days ago • Promoted
Corporate Chef - Banff Hospitality Collective
Banff Hospitality Collective • Banff, AB, Canada
Full-time
Last updated: 30+ days ago • Promoted
Engineering Lead
EMBLEMS • Banff, AB, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Reservations & Sales Lead - Radventures
Radventures • banff, ab, ca
Full-time
Last updated: 12 hours ago • Promoted • New!
Bowling Host - High Rollers
Banff Hospitality Collective • Banff, AB, Canada
Full-time
Last updated: 30+ days ago • Promoted
Host - Bluebird Restaurant
Banff Hospitality Collective • Banff, AB, Canada
Full-time
Last updated: 30+ days ago • Promoted
Sr. Sage Intacct Consultant (Bilingual) - Casper Recruiting
Casper Recruiting • banff, ab, ca
Full-time
Last updated: 12 hours ago • Promoted • New!
Reservations & Sales Lead - banff
Radventures • banff, ab, ca
Full-time
Last updated: 12 hours ago • Promoted • New!
Operations Manager - Moxy Banff
Canalta Group • Banff, AB, Canada
Full-time
Last updated: 15 days ago • Promoted
Executive Chef, Restaurants
EMBLEMS • Banff, AB, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Customer Service - Remote - 50k-60k / Year
Spade Recruiting • Banff, Alberta
Remote
Full-time
Quick Apply
Last updated: 30+ days ago • Promoted
Seasonal Room Attendant
Mobilize Connect • Banff, AB, Canada
Full-time
Last updated: 30+ days ago • Promoted
Sr. Sage Intacct Consultant (Bilingual) - banff
Casper Recruiting • banff, ab, ca
Full-time
Last updated: 12 hours ago • Promoted • New!