Customer Service Agent 3 -Dryden- Part Time - Perm - Bilingual

Customer Service Agent 3 - Dryden - Part Time - Perm - Bilingual

Serco Canada Inc. operates all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent you will be based out of one of our 56 Ontario DriveTest Centres, providing information and assistance to members of the public at various stages of the driver’s licensing process.

Responsibilities

• Evaluate an applicant’s eligibility to apply for an Ontario Driver’s Licence.
• Assess applicants’ identity documents for validity.
• Provide information and assistance related to Driver Examination services.
• Ensure the fair and proper issuance of an Ontario Driver’s Licence.
• Deliver excellent customer service during the delivery of all Driver Examination Services.
• Provide information and assistance to applicants for all classes of licences.
• Review applicant information to determine eligibility for a variety of licence classes.
• Conduct vision screen testing, photograph applicants, and administer written and / or oral knowledge testing.
• Schedule and dispatch road tests and issue temporary licences.
• Collect fees for a variety of transactions.
• Investigate problems or errors on the driver record and initiate corrections.
• Comply with all regulations, policies and procedures pertaining to operations including occupational health and safety, environmental, drug and alcohol, and quality.
• Adhere to all Ministry and operational confidentiality requirements.
• Perform other related duties as required.

Health & Safety

Other Responsibilities

Qualifications

Work Conditions

Equal Opportunity Statement

Serco Canada Inc. is an equal opportunity employer that is committed to inclusive, barrier‑free recruitment and selection processes. Consistent with our Values, Serco is committed to providing equitable treatment to all, without discrimination. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

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