Member Solutions Centre Representative (Summer Student) Selkirk

Member Solutions Centre Representative (Summer Student) Selkirk page is loaded## Member Solutions Centre Representative (Summer Student) Selkirkremote type : In Branchlocations : Selkirk (1012 Manitoba) Branchtime type : Variable timeposted on : Posted Yesterdaytime left to apply : End Date : February 7, 2026 (20 days left to apply)job requisition id : JR100457#

• Grow your career with one of Manitoba's Top Employers since 2014.
• At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.
• At Access Credit Union, our values are straightforward :
• Do good
• Be better
• Own it
• Move forwardThe Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.
• Key Responsibilities and Accountabilities
• Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
• Build member relationships by resolving member problems / inquiries over the phone, chat, email, and other forms of communication.
• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
• Proactively respond, identify and cross-sell products and service using an advice-based approach
• Utilize open-ended questions and techniques to overcome business objections
• Refer to the appropriate credit union specialist for lending and wealth management inquiries
• Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch.
• Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.
• Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.
• Process non-registered and registered investment instructions using internal software and completing day-to-day tasks
• Balance electronic ledger on a daily basis through the banking system
• Work collaboratively with other team members to achieve organizational objectives
• Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and successThis list is not inclusive and other tasks and / or responsibilities may be assigned by your supervisor.
• Grade 12 diploma or equivalent
• Must be enrolled in post-secondary education. Access Credit Union welcomes applications from post-secondary co-op students.
• Preference is given to students who are pursuing business or applicable fields of study.
• Highly motivated individuals who will build relationships and promote our products and services to existing and new members of the credit union
• Someone who would like to work a minimum of 30 hours per week during the months of May through August
• Attentive, detail-oriented people who can deliver excellent service
• Employee Sub-Type
• Student (Fixed Term)
• Target End Date
• 2026-08-28
• Starting Salary
• $20.00If you are interested in this position, apply today! Applications for the position close at 12 : 01 a.m. on the Job Posting End Date.

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