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Service Director
Service DirectorBaker Auto Group • Brampton, Peel Region, CA
Service Director

Service Director

Baker Auto Group • Brampton, Peel Region, CA
30+ days ago
Job type
  • Full-time
Job description

At Betten Baker, our organization continues to grow and we are looking for the best-of-the-best to grow with us. We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of maximizing Technician proficiency and customer satisfaction, all while driving additional gross profit, your next job awaits!

What the right candidate brings to the table :

  • You’ve done this job before. You have the playbook and you know how to execute.
  • You have turned an average service department into a best-in-class money maker.
  • You are not the person needing the training, you are the person doing the training.
  • You know how to recruit, staff and motivate every person in the department.

Job Responsibilities :

Coaching and Leadership

  • Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel.
  • Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements.
  • Pushes accountability through all levels of the department; addresses under-performers with urgency.
  • Knows the developmental needs of team members; makes training a priority.
  • Is always recruiting, attracting top talent to the dealership.
  • Supports fellow managers with solutions that benefit the entire dealership.

    • Customer Satisfaction

  • Expects to lead in CSI performance and instills the same expectation in every team member.
  • Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals.
  • Uses customer feedback to identify deficiencies and implement corrective actions.

    • Operational Excellence

  • Builds the optimal shop structure and work distribution processes for maximizing Technician productivity.
  • Develops and trains Advisors to achieve the very best RO Quantity and Quality.
  • Designs and implements processes that are clear, sustainable and drive the desired outcomes.
  • Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides.
  • Generates expected profits by controlling pricing, productivity, personnel expense and operating expense.
  • Ensures the department and personnel remain compliant with company, factory and government policy and regulations.

    • Skills & Qualifications :

  • 10 years of experience in the retail automotive service and parts business
  • 5 years of experience as a Service Manager / Director.
  • Experience with the CDK dealer management system is a bonus.
  • A current valid driver’s license and insurability rating is required
  • High School Diploma or equivalent; College degree is preferred.

    • Benefits Include :

  • Company vehicle
  • Health, dental, life and vision insurance
  • 401(k)
  • Paid Time-Off
  • Continued professional development

    • #J-18808-Ljbffr

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    Director • Brampton, Peel Region, CA

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