Business Systems Analyst

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well.

Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations.

Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role :

The Business Systems Analyst’s role is to work closely with key business stakeholders, project managers, developers, and testers to ensure the overall successful delivery of solutions to work within the Clinic and Corporation Application Team.

The ideal candidate will focus on designing new technical features and implementing systems to meet business requirements, while also supporting existing production capabilities.

The candidate can also expect to participate in defining user stories, business process change management, incident management, root-cause analysis, and post-implementation support.

Individuals that demonstrate strong communication, analytical and problem-solving skills, and take accountability and ownership of tasks will be a great fit for the team and position.

Accountabilities :

• Collaborate closely with internal stakeholders including business end users and upstream / downstream technology groups to gather comprehensive requirements related to projects, enhancement requests and problems.
• Work with clinic, back-office, and business leadership to set the near- and long-term roadmaps for Clinic and Corporate applications.
• Acting as liaison between business and development teams, participate in all aspects of development life cycle (scope and requirements, technical design, testing / QA, implementation and support).
• Turn business requirements into technical specifications and other technical documentation (e.g. object diagrams, data transformation, design and operational support documents).
• Work closely with internal development resources as well as third-party EMR vendor contacts to design and test creative and efficient solutions.
• Complete functional and technical requests as well as bug investigations and ad hoc work efforts using a variety of tools including JIRA, Confluence, and ServiceNow.
• Actively participate in improving team processes and workflows, with emphasis on knowledge retention, consistent documentation and intra / inter-team cooperation.
• Assist in the organization and delivery of user acceptance testing and training before application deployments.
• Create desk procedures and training material for client-facing and business users.

Requirements :

• College diploma or university degree in the field of business administration, computer science, information systems or finance.
• Three to five years’ related work experience.
• Previous experience using Accuro or similar EMR systems
• Knowledge in any Finance and HR applications, Workday is a nice to have
• Exposure to Salesforce is an asset
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Ability to oversee the design, development, and implementation of software and hardware solutions, systems, or products.
• Experience transitioning from legacy systems to new cloud-based systems.
• Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.

Personal Attributes :

• Able to exercise independent judgment and take action on it.
• Excellent analytical and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self-motivated and directed.
• Kind and collaborative with a strong customer service orientation.
• Ability to effectively prioritize and execute tasks while under pressure.
• Experience working in a team-oriented, collaborative environment.
• Excellent time management and organization skills with the ability to juggle multiple priorities.

This is a full-time position that is scheduled primarily during business hours Monday through Friday in a hybrid environment with 2 days / week in the office at 150 York St in downtown Toronto.

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being.

We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive compensation model, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow.

We offer hybrid / flexible work arrangements to help Medcanners balance their work and personal or family needs. We also have employee perks to continue to help our staff Live Well, For Life.

This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish.

We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies!

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility :

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team.

We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique.

If these principles resonate with you, we encourage you to apply!

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

About Us

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well.

Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations.

Our team of 500 staff sees clients physically and virtually from our downtown Toronto location.

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