Reservations Sales Agent Full-TimeDiscover Banff Tours • Banff, AB, Canada

Reservations Sales Agent Full-Time

Discover Banff Tours • Banff, AB, Canada

21 hours ago

Job type

Full-time

Job description

Job Description

Salary : 21.00

Job description :

Reservations Sales Agent

Position based in Banff, Alberta (Store Based Role Sundance Mall)

This is a Full-time year-round position.

Why This Job Is Cool

Youll experience the mountains and build memories that last while working in a fun and diverse environment. Youll engage with guests from around the world, helping them create unforgettable experiences in the Canadian Rockies. Our in-house training will equip you with the skills to confidently recommend and sell tours, activities, and retail products while providing top-tier customer service.

About the Role

This is a fast paced, guest-facing reservations and sales role. Success in this position means confidently recommending the best experiences for each guest, converting inquiries into bookings, and staying accurate and organized during busy periods.

Requirements

Experience in the travel / tourism industry
Experience in reservations, sales, and / or retail preferred but not essential
Strong sales and upselling skills with a customer-first approach
Knowledge of the local area and key attractions
Basic computer knowledge / skills
Highly organized with strong attention to detail
Ability to multitask and work in a fast-paced environment
Excellent communication and interpersonal skills
Positive, enthusiastic, and results-driven personality
Reliable and consistent, we operate 7 days per week and depend on each other for coverage
Able to work both in a team and independently
Ability to handle complaints and turn service challenges into positive experiences

A Sample of Daily Tasks

Sell and upsellsightseeing and activity tours through in-person, phone, and email interactions.

Maximize sales opportunitiesby identifying customer needs and recommending the best tours, activities, and retail products.

Provide expert adviceon local attractions, experiences, and tour options to enhance the guest experience.

Actively promote package deals, upgrades, and exclusive offersto increase revenue and guest satisfaction.

Perform cash-out procedures accuratelywhile tracking sales performance.

Liaise with operations, guides, and other departmentsto ensure seamless guest experiences.

Negotiate with third-party tour companies and suppliersto secure the best options for guests when needed.

Maintain an inviting store environmentby keeping retail stock and tour information well-organized and visually appealing.

Deliver outstanding customer serviceand handle guest inquiries or concerns with professionalism and efficiency.

Participate in ongoing trainingto enhance product knowledge and sales techniques.

Support the team with additional tasksas requested by the supervisor.

What We Offer

Competitive wage structure with performance-based incentives for meeting sales goals

Opportunities to progress into senior and leadership roles through structured training and performance development

Monthly staff events and a supportive team environment

Staff accommodation available

RRSP matching after 3 months

Vacation pay

4 days on, 3 days off schedule (10-hour shifts)

Salary : From $21.00 per hour, with potential for bonuses based on sales performance

If you love working with people, have a passion for sales, and want to help guests create incredible memories in the Canadian Rockies, wed love to have you on our team!

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Sales Agent • Banff, AB, Canada

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