IT Technician

Bloom Recruitment is in search of an intermediate level IT Technician to join our client's remote team as soon as possible.

Our client is a dynamic and expanding Managed Service Provider with a decade-long history of excellence. Serving a diverse clientele across Canada, they specializes in comprehensive IT solutions tailored to meet the needs of businesses in various sectors.

This opportunity offers competitive compensation, a robust benefits package, profit-sharing, and a starting allotment of 3 weeks of vacation.

The ideal candidate will be a critical second point of contact, adept at troubleshooting, resolving technical issues, and ensuring client satisfaction through effective communication and service delivery.

RESPONSIBILITIES :

• Provide technical support for clients' IT systems, including desktops, laptops, servers, printers, and networking equipment.
• Troubleshoot hardware and software issues, and identify and implement solutions to resolve them.
• Perform installations, configurations, and upgrades of IT equipment and software.
• Monitor and maintain network infrastructure, including switches, routers, firewalls, and wireless access points.
• Implement cybersecurity measures to protect client data and systems from threats.
• Perform routine maintenance, system updates, and data backups to ensure business continuity.
• Communicate with clients to understand their technical needs and provide timely support and solutions.
• Document technical issues, solutions, and procedures in the company's knowledge base.
• Collaborate with other team members to ensure seamless delivery of IT services and support.
• Assist in planning and implementing IT projects for clients, such as system migrations and hardware deployments.

REQUIREMENTS :

• Minimum of 3 years experience working with a Managed Service Provider (MSP) or in a similar IT support role.
• Strong knowledge of IT systems, including Windows operating systems, Microsoft Office Suite, and common business software.
• Proficiency in troubleshooting hardware and software issues, with a focus on desktops, laptops, servers, and networking equipment.
• Familiarity with networking concepts, including TCP / IP, DNS, DHCP, and VPN.
• Understanding of cybersecurity best practices and experience implementing security measures.
• Excellent communication skills, with the ability to interact professionally with clients and team members.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Valid driver's license and reliable transportation for on-site client visits.

FOR YOU :

• Fully remote work.
• 3 weeks of vacation.
• Competitive compensation with annual profit-sharing bonus.
• Comprehensive benefits and wellness package.

If this role aligns well with your professional experience and aspirations, please apply with a copy of your resume today! Thank you in advance to all interested applicants.