Brandt has a position available for a Warranty Manager in our Customer Support Centre. The Warranty Manager will manage and maintain the Brandt Warranty department.
The successful candidate will have a strong understanding of warranty policies and procedures, knowledge of the equipment Brandt vends, the ability to effectively lead a team and a high level of customer focus.
Duties & Responsibilities
- Manage the warranty policy and procedure documentations
- Develop / deploy the warranty recovery policy, process and procedures to maximize cost recovery from suppliers / vendors.
- Manage the day to day activities of the Warranty Administrators.
- Maintain relationships with vendors / suppliers
- Manage and approve all warranty G&D policies and credits
- Process Warranty and Brandt Travel work orders
- Conduct warranty training for internal employees
- Conduct branch audits
- Manage accounts receivables
- Assist with processing claims when needed
- Develop metrics, maintain warranty and program reports
LI-onsite
Required Skills
Required Experience
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