Store Lead

Overview

Reports To Store Manager. As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Partner with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty
• Model company values and lead by example as an active coach
• Communicate priorities and sales driving information to ensure staff are equipped to maximize business
• Assist in recruiting store staff and contribute to an inclusive store environment
• Support the management team in the achievement of store business plans, including sales, customer service and operational goals
• Understand how to leverage store reports to drive store decisions
• Participate in driving business outreach opportunities and communicate leads to Store Manager
• Identify performance opportunities and partner with the management team to contribute to development plans
• Ensure proper staffing to execute initiatives and operational tasks to deliver on the customer promise
• Assist in training store staff on internal operational functions as assigned
• Stay informed on corporate communication, directives, initiatives, policies and procedures
• Support implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned
• Contribute to an engaged and inclusive store environment where opinions are recognized and valued
• Support a culture of learning and development, ensuring training tools are leveraged
• Serve as a role model to all store team members and provide enthusiastic motivational leadership
• Conduct regular store meetings to ensure all team members are up to date with company directives
• Assist in training the store team on customer service expectations to create an exceptional customer experience and achieve a high Net Promoter Score
• Leverage customer feedback to prevent or resolve concerns
• Collaborate with the management team to ensure store visuals meet brand standards and marketing initiatives are executed per company direction
• Minimum of 1 year of Retail or Sales experience
• Creative individual with good judgement and awareness of the business pulse
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System

Physical Requirements

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Pay Range : $20.56 - $26.73 / hr

We take into consideration an individual’s skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#J-18808-Ljbffr