Technical Service Engineering Professional I

Purpose

Responsible for the database control and / or end user support of IT systems and their users. Provides support and technical services aimed at managing databases and / or systems as well database utilities. Provides desk top support for the technical infrastructure of the company. Resolves first level systems failures. Ensures close customer liaison both internally and externally with managed vendors. Provides first level technical or database problem resolution to customers / end users in a technical help desk function. Escalates complex technical / database problems to field staff and technical specialists as appropriate.

Scope : General

• Entry level job with extensive work experience
• Has developed expertise in a variety of work processes through job-related training
• Generates new and innovative solutions to complex problems, and proposes improvements to processes
• Analyzes complex technical problems and delivers solutions where precedent may not exist
• Works autonomously within established procedures and practices
• May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules
• A portion of time is normally spent performing individual tasks relation to the unit or sub-unit
• Will have specialized external certification (technical roles)

Primary Responsibilities

Computer Operations

Production Control

Ensures jobs and activities are completed accurately and on-time

Systems Technician

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