Appointment Scheduler

The Offer

• Opportunities for career growth & development
• Role involving team management opportunities
• Opening within a company with a solid track record of success

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Handling data entry tasks and collating and updating information in to the system.
• Assisting in filing and scanning of documents.
• Providing ad hoc administrative support to the team as required.

The Profile

• You have at least 1 year experience within a Customer Service or Data Entry role, ideally within the Professional Services and Telecommunications industry.
• You have good computer skills ( MS Word, Excel, Powerpoint).
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are organised and have good interpersonal skills.
• You have working knowledge of customer service, Multi Tasking, Good communication Skills and Data Entry
• You are a strong networker & relationship builder
• You are a strong team player who can manage multiple stakeholders
• You are highly goal driven and work well in fast paced environments

The Employer

Our client is a full-service provider of integrated cross-cultural communication solutions. Our client customer-focused approach is designed to support worldwide business communication.