Warehouse Management Systems (WMS) Administrator

About Us Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world. We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we're looking for you! Scope: The Warehouse Management Systems (WMS) Administrator is responsible for managing and optimizing daily warehouse system activities to ensure accurate order processing, timely shipment execution, and high data integrity. This role serves as a key liaison between warehouse operations, sales order coordination, traffic teams and IT, ensuring the WMS and related data systems run efficiently and support operational decision-making. The Administrator supports operational performance by monitoring reports, performing data analysis, troubleshooting system-related issues, and escalating concerns to management when necessary. While this position does not have direct supervisory responsibilities, it plays a critical role in supporting cross-functional teams and driving warehouse accuracy, efficiency, and customer satisfaction. Duties & Responsibilities: Order Processing & Documentation * Wave, allocate, and generate task/shipping paperwork for orders in accordance with customer and warehouse requirements * Execute order modifications (line removals, cancellations, price or shipping method changes) and document changes in the WMS Order Monitoring & Issue Resolution * Track orders using Shipping Logs and cIMS reports to identify outstanding or exception orders * Investigate and resolve order discrepancies; escalate complex or recurring issues to the Operations Manager * Partner with Sales Order Coordinators to clarify order requirements and fix data issues at source New Release Oversight * Verify that newly released orders are processed and shipped on time * Escalate missed or delayed orders to management for resolution Data Analysis & Reporting * Read and validate data from WMS, ERP (e.g., Great Plains), WMS, shipping systems, and other operational sources to ensure accuracy and completeness * Analyze operational data to identify trends, bottlenecks, root causes of errors, and opportunities for efficiency improvements (picking accuracy, shipment on-time performance, inventory discrepancies, throughput); maintain and distribute recurring reports for Operations * Perform ad-hoc data requests and deep-dive analyses (e.g., why a SKU has a high short-pick rate, zone productivity comparisons) * Produce clear, actionable insights and recommendations from analysis and communicate findings to Operations Management - with proposed follow-up actions * Assist in the development of automated data extracts and scheduled reporting to reduce manual effort and improve timeliness Systems, Data Integrity & Continuous Improvement * Monitor data integrity between systems (WMS * ERP * TMS) and coordinate fixes with Operations Management * Troubleshoot WMS issues, create support tickets when required, and follow up to resolution * Document system processes, reporting logic, and data definitions so teams share a single source of truth * Propose process and system improvements driven by quantitative analysis; participate in implementation and change tracking Skills & Qualifications: Required * High school diploma or equivalent; post-secondary diploma in supply chain, logistics, business analytics, or related field preferred * 2-3 years of relevant work experience in a warehouse/distribution environment with exposure to WMS and Operations * Strong Excel skills (PivotTables, VLOOKUP/XLOOKUP, Power Query) and experience preparing operational reports * Strong attention to detail, analytical mindset, and ability to translate data into actionable recommendations * Excellent communication skills (written and verbal) and ability to work cross-functionally * Ability to work independently, prioritize multiple tasks and adapt to changing operational needs * Experience working with a WMS and the ability to troubleshoot issues Preferred * Experience working with ERP systems (Great Plains is an asset) * Familiarity with BI tools (Power BI, Tableau, or similar) and experience creating dashboards * Basic scripting or familiarity with tools for data automation (e.g., Python, SSIS) The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third-party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification, and driver's abstract review. If you have any questions along the way, please do not hesitate to ask. Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. For more information on Solutions 2 GO Inc., please visit our website at: www.solutions2go.ca